Care Navigator/ Medical Receptionist

Watton Medical Practice; Tetford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Tetford is seeking a Care Navigator to join their reception team. The role involves welcoming patients, managing calls, and guiding them to appropriate services. Candidates should have strong communication skills and relevant qualifications including GCSE Mathematics and English. This position offers the chance to make a difference in people's lives while working in a supportive environment.

Qualifications

• Experience of working with the public.
• Experience of working in a primary care environment.
• Experience of working in a healthcare setting.

Responsibilities

• Welcome patients and visitors with professionalism and kindness.
• Handle calls and website queries with clarity and care.
• Book appointments and maintain accurate records.
• Guide patients to the most appropriate services.
• Invite patients for health checks, immunisations, and other services.

Skills

Communication

Empathy

Organizational skills

Education

GCSE Mathematics & English (C or above) or equivalent

Healthcare qualification (level 2) or working towards equivalent level

Active signposting or Care Navigator training qualification

Job description

Watton Medical Practice is looking for a warm, confident, and proactive individual to join our reception team as a Care Navigator.

This is more than a front desk roleits a chance to be the heartbeat of our practice. As a Care Navigator, youll help patients access the right care, support our clinical team, and ensure every interaction is handled with empathy and efficiency.

What Youll Do:

Welcome patients and visitors with professionalism and kindness

Handle calls and website queries with clarity and care

Book appointments and maintain accurate records

Guide patients to the most appropriate services

Invite patients for health checks, immunisations, and more

Why Youll Love It:

Make a real difference in peoples lives

Be part of a supportive and friendly team

Thrive in a fast-paced, rewarding environment

If youre passionate about helping others and love being at the centre of meaningful work, wed love to hear from you.

Main duties of the job

What Youll Be Doing:

Welcoming patients and visitors with warmth and professionalism, creating a calm and friendly environment.

Handling incoming calls and website queries, offering clear guidance and empathetic support.

Managing appointments and maintaining accurate patient records with precision and care.

Navigating patients to the most appropriate services and clinicians based on their needs.

Proactively inviting patients for health checks, immunisations, and other eligible services.

Supporting the clinical team with administrative tasks and contributing to a seamless care journey.

About us

We are a well-established and patient-focused GP practice located in Watton, Norfolk. Our dedicated team of clinicians and staff work in a supportive and friendly environment, striving to provide the highest standard of care to our patients. We provide a variety of services to our patients including, but not limited to, LARC and minor surgery clinics, STI services and inclusion health outreach clinics.

Job responsibilities

Please see attached job description for full breakdown of the responsibilities of our Care Navigator role at Watton Medical Practice.

Person Specification

Qualifications

• Educated to GCSE Mathematics & English (C or above) or equivalent
• Active signposting or Care Navigator training qualification.
• Healthcare qualification (level 2) or working towards gaining equivalent level.

Experience

• Experience of working with the public
• Experience of working in a primary care environment
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.