Care Navigator / Medical Administrator

Forrest Recruitment; Wirral; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local medical centre in the Wirral is seeking an experienced Care Navigator/Medical Administrator to join their dynamic team. The role involves a range of administrative duties including managing appointments, processing patient requests, and maintaining practice protocols. Previous experience and knowledge of EMIS are essential. This position offers a competitive hourly rate and a generous holiday package.

Benefits

Generous holiday package

Friendly team environment

Qualifications

• Previous experience in a similar role is essential.
• Familiarity with practice protocols and administrative procedures.
• Ability to work in a dynamic team environment.

Responsibilities

• Open/close practice premises and maintain security.
• Manage appointments and process patient requests.
• Handle incoming and outgoing mail.

Skills

Experience in a medical administrative role

Knowledge of EMIS

Strong communication skills

Job description

Job Overview

– Wirral – £12.62ph – Permanent

A local Medical Centre are seeking an experienced Care Navigator / Medical Administrator to join their dynamic and friendly team.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the office manager / deputy practice manager, dependent on current and evolving practice workload and staffing levels :

• Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing telephone and PATCHs requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures.
• Recalling patients for on‑going screening.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link
• Clearing and re‑stocking of consulting rooms as required.
• Providing clerical assistance to practice staff as required including word / data processing, summarising, filing, photocopying and scanning etc.
• Ordering, re‑ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter
• Perform any other relevant and reasonable duties that may be requested by the lead receptionist, practice manager or partners.
• Undertake statutory and mandatory training as required.

The successful candidate must have previous experience within a similar role and have working knowledge of EMIS. Company offer a generous holiday package along with other great benefits.