Care Navigator

Primary Care Careers; Basildon; On-site; GBP 40,000 - 60,000; Part time

Job summary

A medical practice in Basildon is seeking a motivated care navigator/receptionist to handle patient interactions and administrative tasks. The ideal candidate will have prior customer service and healthcare experience, demonstrate excellent communication skills, and maintain a calm approach in a busy environment. Flexibility with working hours is essential. This role is vital in ensuring patient satisfaction and efficient operation of the practice.

Qualifications

• Previous experience as a care navigator or receptionist is required.
• Healthcare experience is preferred.
• SystmOne training is desirable.

Responsibilities

• Greeting and directing patients.
• Making appointments for patients.
• Handling queries and complaints from patients.

Skills

Customer service experience

Excellent communication skills

Strong IT and administration skills

Calm and caring approach

Ability to work under pressure

Job description

Main responsibilities

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies signposting to the appropriate staff member as appropriate.
• Accepting issuing and handing out prescriptions letters completed forms specimen bottles etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records photocopying filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service / patient experience offers excellent communication skills and has the following attributes :

• Previous experience working as a care navigator / receptionist.
• Primary / healthcare experience.
• Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
• Experience of working with the general public being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• SystmOne trained desirable.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

Laindon Medical Group is a long-established practice serving a population of just over 18000 patients. We have 5 partners and an excellent clinical mix of 5 salaried GPs ANP & practices nurses a team of allied health professionals with a strong organised administrative team including a practice manager operational manager and finance officer.

Our aims and objectives are to :

• Provide the best quality medical care to our patients.
• Ensure that patients have confidence in the service we provide.
• Be committed to our patients needs.
• Act with integrity and complete confidentiality.
• Be courteous approachable friendly & accommodating.
• Ensure safe and effective services & environment.
• Be innovative and forward thinking.
• Work collaboratively with outside agencies.
• Maintain our motivated and skilled work teams.
• Thoroughly monitor and audit continue to improve our healthcare services.
• Maintain high quality of care through continuous learning and training.
• Guide our employees in accordance with diversity and equality.
• Ensure effective and robust information governance systems.
• Treat all patients and staff with dignity respect and honesty.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Key Skills

Senior Care,Nursing Home Experience,Hospital Experience,Acute Care,Basic Math,Computer Skills,Caregiving,Vital Signs Experience,Medical Terminology,Rota Management,Mentoring,Leadership Skill

Employment Type: Hourly

Experience: years

Vacancy: 1