Care Logistics Lead

CO-OP; City Of London; On-site; GBP 29,000 - 36,000; Full time

Job summary

A leading cooperative organization is seeking a Care Logistics Lead in London to manage a schedule of ceremonial crew and ensure high standards in delivery. The ideal candidate will possess strong coordination skills, a customer experience focus, and the ability to work with empathy. Benefits include a competitive salary, generous discounts, and career development opportunities.

Benefits

30% off Co-op branded products

10% off other brands

Employee Assistance Programme access

Career development opportunities

Money management app access

Qualifications

• Demonstrated experience in logistics or team coordination.
• Full UK manual driving license required.
• Physical capability for manual handling.

Responsibilities

• Manage and coordinate the schedule of ceremonial crew.
• Deputise for the care logistics manager.
• Plan clothing collection and transportation for viewings.
• Gather and analyze insights for continuous improvement.

Skills

Team coordination

Customer experience focus

Empathetic communication

Manual handling

Job description

Overview

We're looking for an ambitious logistics professional to join us as a care logistics lead. If you have the experience and empathetic approach we need, we can offer you a fantastic opportunity to develop your career with a business that puts people at the heart of its strategy. In this role, we'll look to you to supervise and coordinate a team of ceremonial crew to ensure that each funeral is delivered to the highest possible standard. You will use both manual and digital systems and processes to make sure that each person is in the right place at the right time.

Responsibilities

• Manage and coordinate the schedule of ceremonial crew (a team of primarily part-time colleagues who drive, carry the coffin and support on the day of funerals).
• Deputise for the care logistics manager.
• Plan clothing collection, movement of personal belongings and transportation of the deceased for viewings, as required.
• Gather and analyse insight to drive continuous improvements in funeral delivery and team performance.
• Maintain a good understanding of the local environment and stakeholders such as clergy, crematoria, hospitals and care providers, and adapt or improve processes accordingly.
• Demonstrate a strong team focus and the ability to work at pace in a rapidly changing environment.
• Show a real passion for customer experience and ensure each client's experience is positive by understanding needs clearly.
• Act with discretion and empathy, promptly but in a measured and considered way.
• Hold a full UK manual driving license.
• Have the physical ability to carry out lifting and manual handling of heavy loads.

About Co-op and diversity

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues and communities.

Note: We are actively building diverse teams and welcome applications from everyone. We want to create inclusive work environments where colleagues have equal opportunities to reach their full potential. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, and we will offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria. We will ask whether you'd like to be considered under the Disability Confident scheme when you apply. If you are invited to take part in the recruitment process for any of our jobs, we'll ask if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme and our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing. We may perform pre-employment checks including DBS, adverse media checks, an occupational health questionnaire and checks of your social media activity. Any offer of employment will be conditional upon the completion of these checks.

Benefits and terms

• Salary: £29,412 - £35,412 (including London Allowance) plus benefits
• Hours: 37.5 per week, Monday – Friday, 9am – 5pm
• Location: London, E12 5DA
• Benefits include:
  • 30% off Co-op branded products in our food stores all year-round
  • 10% off other brands in our food stores all year-round
  • Discounts on other Co-op products and services
  • 23 days holidays (pro rata, rising with service)
  • A pension with up to 10% employer contributions
  • Access to our Employee Assistance Programme (24/7 confidential advice and support)
  • Access to virtual GP and free eye tests
  • Career development opportunities including apprenticeships
  • A supportive team and the knowledge that you make a difference to your community
  • Access to Wagestream (money management app for earned pay)