Care Field Supervisor

Elevate Care Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community support service provider in Milton Keynes is looking for an experienced Field Supervisor to oversee frontline care staff, ensuring the delivery of safe and effective care. Responsibilities include supervising daily operations, conducting quality assurance assessments, and maintaining CQC compliance. The ideal candidate will possess strong leadership and problem-solving skills, and hold an NVQ Level 3 in Health & Social Care. Competitive pay and ongoing professional development are offered.

Benefits

Competitive pay

Ongoing training and professional development

Supportive leadership

Career progression opportunities

Qualifications

• Essential supervisory experience in care or support environments.
• Strong understanding of CQC regulations and best practice standards.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Provide guidance and supervision to frontline care staff.
• Conduct field-based spot checks and quality assurance assessments.
• Respond promptly to operational issues and safeguarding concerns.

Skills

Supervisory experience

Understanding of CQC regulations

Communication skills

Leadership skills

Problem-solving skills

Computer literacy

Ability to manage competing priorities

Education

NVQ Level 3 in Health & Social Care

Tools

Microsoft Word

Microsoft Excel

SharePoint

Job description

Elevate Care Ltd. is expanding our high-quality community support services, and we are seeking an experienced and motivated Field Supervisor to join our team. This role is critical to ensuring the delivery of safe, effective, and person-centred care across our services.

Key Responsibilities

• Provide day-to-day supervision, guidance, and support to frontline care staff.
• Conduct field-based spot checks, observations, and quality assurance assessments.
• Ensure care is delivered in line with CQC standards, company policies, and individual care plans.
• Mentor and coach staff to maintain high performance and excellent service delivery.
• Respond promptly to operational issues, safeguarding concerns, and urgent service needs.
• Complete staff supervisions, appraisals, competency assessments, and training refreshers.
• Conduct care plan reviews, risk assessments, and service user welfare checks.
• Support recruitment, onboarding, and induction of new care staff.
• Ensure accurate and timely record-keeping, including electronic systems and reporting logs.
• Participate in the on‑call rota, covering two weekends per month and two weekdays per week.
• Work collaboratively with managers, healthcare professionals, and families to achieve best outcomes for service users.

Requirements

• Previous supervisory experience in a care or support environment (essential).
• Strong understanding of CQC regulations and best practice standards.
• Excellent communication, leadership, and problem‑solving skills.
• Computer literacy, including proficiency in Microsoft Word, Excel, and SharePoint.
• Ability to work independently in the field and manage competing priorities.
• Full UK driving licence and access to a vehicle.
• NVQ Level 3 in Health & Social Care (or willing to work towards it).

What We Offer

• Competitive pay.
• Ongoing training and professional development.
• Supportive leadership and career progression opportunities.
• A rewarding role making a positive impact in the community.