Care Coordinator

Provide CIC; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A Community Interest Company in Colchester is hiring for a position focused on managing customer service and appointments. The successful candidate will be responsible for handling queries, ensuring seamless communication between patients and services, and supporting the administrative team. Ideal for those wishing to make a difference in community health service. This role offers a chance to contribute to transformative health and social care across the region. Eligible for NHS Pension and encourages applications from diverse backgrounds.

Benefits

Eligible for NHS Pension

Responsibilities

• Manage appointment bookings, cancellations, and referrals for Provide services.
• Provide advice and signpost customers to appropriate services.
• Communicate effectively with patients, relatives, and advocates.
• Ensure adherence to referral procedures and quality standards.

Job description

Overview

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team also manages the needs of customers by maintaining standardised processes across all services. This includes:

• Managing the booking, cancellation and re‑scheduling of appointments for Provide services
• Managing referrals into Provide services
• Ensuring that the ‘Referral to Treatment’ procedure is adhered to, ensuring a seamless flow of information between Provide services and customers
• Providing advice and signposting customers to other appropriate services that may help them
• Dealing with ad‑hoc patient queries, basic triaging of patient needs (non‑clinical), accessing and checking patient and service records (this is not an exhaustive list)
• Dealing effectively with first point of contact and non‑clinical queries and providing routine information orally, in writing and/or electronically including via the telephone (internal and external)
• Providing an excellent service as the first point of contact with the organisation for patients, GP’s and other members of the public
• Providing administrative support and assistance to a team, a service and/or a supervisor/team leader/manager
• Updating and maintaining of databases and use of IT systems, including SystmOne
• Working as an effective member of the team to deliver the service
• Communicating with patients, relatives and advocates
• Working on any other projects or work in the department as requested by the team leader/manager
• Participating in the achievement of KPI’s for the team
• Covering the reception area on a rota as and when requested
• Any other tasks as required that are commensurate with the role

About Provide

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

Values and Mission

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Equal Opportunity

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

This advert closes on Monday 12 Jan 2026