Care Coordinator - Area Service Manager

NWCare; Limavady; On-site; GBP 30,000 - 35,000; Full time

Job summary

A home care service provider in Limavady is seeking an Area Service Manager to oversee the delivery of home care services. The successful candidate will manage a team, coordinate care packages, and ensure compliance with regulations. Required qualifications include QCF Level 2 in Health and Social Care, management experience, and strong communication skills. A competitive salary of £30,000 plus excellent on-call allowance is offered for this permanent, full-time role with 37.5 weekly hours.

Benefits

Excellent on-call allowance

Mileage included

Qualifications

• Minimum of 12 months’ experience in a care setting.
• Experience of coordinating rotas and managing staff.
• NISCC registration completed and Enhanced AccessNI.

Responsibilities

• Organise and supervise the delivery of home care support services.
• Prepare rotas and monitor changes in Service User conditions.
• Assist in recruitment and ensure staff meet training needs.

Skills

Good numeracy and literacy skills

Excellent communication skills, written and oral

Ability to problem solve and exercise judgement

Ability to work cooperatively and effectively as part of a team

Flexibility in working hours

Education

QCF Level 2 in Health and Social Care

QCF Level 3 in Health and Social Care or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

To organise and supervise the delivery of home care support services to Service Users in their own homes. To work in a flexible and reliable manner in response to the needs of the service. To manage a team of Home Care Assistants. To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards. To ensure that a quality care service is delivered to all Service Users. To work within GDPR legislation.

Responsibilities

• Accept, allocate and process referrals for new care packages
• Accept and process changes and amendments to existing care packages
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
• Monitor and report changes in Service User condition to key worker
• Organise and lead staff meetings
• Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
• Participate in the out of hours cover rota - excellent on-call rate paid
• Undertake Service User assessment and risk assessment for Service Users
• Maintain accurate and confidential records in accordance with company policy
• Assist with the monitoring an evaluation of service provision
• Assist Registered Manager in the recruitment of domiciliary care workers
• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
• Assist the Registered Manager and Human Resources Manager in processes, when required
• Provide care package to Service Users in an emergency situation
• Participate in mandatory training as required
• Ensure area PMMRs are within company benchmark
• Ensure Services are managed in compliance with RQIA standards
• Ensure an effective, safe and well led service delivery
• Cover the on‑call phone on a rota basis

Skills and Qualifications

• Good numeracy and literacy skills
• Minimum of QCF Level 2 in Health and Social Care
• At least 12 months’ experience in a care setting
• Experience of coordinating rotas
• Experience of managing staff
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
• Enhanced AccessNI
• Right to work in UK
• Excellent communication skills, written and oral
• Ability to respond to sudden changes in service delivery requirements
• High standard of accuracy
• Ability to problem solve and exercise judgement
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work cooperatively and effectively as part of a team
• Ability to plan and prioritise workload in a highly organised way
• Flexibility in working hours to respond to business needs
• Car driver with vehicle appropriately insured for business use
• Flexibility to work in other NWCare branches to meet business needs
• Participate in the out of hours on‑call rota
• QCF Level 3 in Health and Social Care or equivalent or above
• Previous experience as an Area Service Manager/Care Coordinator

Further Information

NWCare is an equal opportunities employer.

Location: Ballykelly, Limavady. Salary: £30,000 plus per annum to include mileage and excellent on‑call allowance. Contract Type: Permanent. Weekly hours: 37.5. Worktime: 09:00 - 17:00.

Area: Derry or Londonderry. Closing date: 30 Dec 2025.