Care Coordinator

Olive Recruit; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A healthcare staffing organization is looking for a Care Coordinator to provide essential office-based support with potential for hybrid work. Responsibilities include managing client interactions, offering staffing solutions, and coordinating with team members to ensure quality service. Ideal candidates will possess NVQ level 2 in Health and Social Care and experience in healthcare roles. Competitive benefits package included.

Benefits

Employee Assistance Program

Retail Discount Scheme

Workplace pension scheme

My Gym Discounts

Cycle to Work scheme

Health Cash Plan

Extra wellness days

Extra day holiday for your birthday

Group Life Insurance

Income Protection cover

Qualifications

• At least NVQ level 2 in Health and Social Care.
• Driver's license required.
• Experience in a senior role within healthcare or as a Care Coordinator/Team Leader.
• Experience in high-volume incoming call environments.
• Proficiency in business software like Microsoft Word, Outlook, Excel.

Responsibilities

• Provide office-based support, transitioning to hybrid.
• Offer staffing solutions for client management issues.
• Manage inquiries and coordinate with team members.
• Ensure staffing solutions align with client requirements.

Skills

Client interaction

Staffing solutions

Communication skills

Business software proficiency

Education

NVQ level 2 in Health and Social Care

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Overview

Job Scope: We are looking to recruit a Care Coordinator to join us at one of the brands of Catalyst Care Group Unique Community Services. The role of the Care Coordinator primarily involves office-based responsibilities during the initial 6-month period, followed by the prospect of transitioning into a hybrid work arrangement. As a Care Coordinator, you will offer support and interaction to clients and clinicians within the organization, while exceeding our clients aspirations by going the extra mile to deliver quality service. The Care Coordinator will focus on providing staffing solutions for all client account management issues in strong cooperation with the Transforming Care teams, Account Management, and Sales, and promote company retention and development. You will be managing all incoming inquiries while working in collaboration with team members to ensure they are addressed quickly, successfully, and in a manner that accommodates our client's needs. The Care Coordinator will ensure precise and accurate staffing solutions are provided, matching the requirements of the client to the abilities of the clinicians in adherence to current guidelines, policy, procedures, agreed-on standards, legislative requirements, and relevant regulations.

Responsibilities

• Provide office-based support during the initial 6-month period, with potential transition to a hybrid work arrangement.
• Offer staffing solutions for client account management issues in collaboration with Transforming Care, Account Management, and Sales teams.
• Manage all incoming inquiries and coordinate with team members to address them quickly and in a manner that meets client needs.
• Ensure staffing solutions match client requirements with clinician capabilities, in accordance with guidelines, policies, procedures, standards, and regulatory requirements.

Requirements

• At least NVQ level 2 in Health and Social Care (desirable).
• Driver's license.
• Previous experience in a senior role within the healthcare sector, or in positions such as Care Coordinator or Team Leader.
• Previous experience in a high-volume incoming call and query environment.
• Proficiency in business software such as Microsoft Word, Outlook, and Excel.

Benefits

• Employee Assistance Program.
• Retail Discount Scheme.
• Workplace pension scheme.
• My Gym Discounts.
• Cycle to Work scheme.
• Health Cash Plan.
• Additional four wellness days included in holiday entitlement.
• Extra day holiday for your birthday.
• Group Life Insurance.
• Group Critical Illness cover.
• Income Protection cover.

About the company

We, at Unique Community Services provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations.

Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact peoples lives for the better. Join our family and our Great Place to Work!

We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive.

No matter the role, at Unique Community Services, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently.

Is this you? Please apply to join us.

Safeguarding and compliance

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. We prioritise safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the Disclosure and Barring Service (DBS) and other compliance checks required.