Care Co-Ordinator / Scheduling Officer

Home Instead; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading home care provider in London is seeking a Care Coordinator / Scheduling Officer to ensure the seamless delivery of high-quality care. You will manage schedules for clients and Care Professionals, ensuring effective matching and building strong relationships. The role offers an excellent salary, pension, and generous benefits including holiday and mileage allowances.

Benefits

Excellent salary

Workplace pension

20 days holiday per year

Generous Mileage Allowance

Staff discount portal

Employee assistance programme

Referral Programme

Qualifications

• Compassionate and organized.
• Ability to develop excellent relationships with clients and Care Professionals.

Responsibilities

• Understand and build effective and efficient schedules around clients and Care Professionals.
• Ensure schedules are prepared considering travel time, holidays, and cancellations.
• Liaise with relevant team members for schedule changes.
• Match Care Professionals to new clients and arrange introductions.
• Develop relationships with clients and Care Professionals.

Job description

Overview

Home Instead Senior Care is the world's leading provider of Home Care, live-in care, non-medical care and companionship services for older people. With passionate and motivated staff, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. Our Bromley office is the only CQC outstanding rated Home care company in the borough of Bromley. We carefully match our wonderful Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. Not only has our team has been rated 'outstanding' by the Care Quality Commission, we have also been rated as a '5-star employer' by WorkBuzz.

We are seeking a compassionate and organized Care Coordinator / Scheduling Officer to join our team in West Wickham. As a Care Coordinator / Scheduling Officer you will play a crucial role in ensuring the seamless delivery of high-quality care.

Responsibilities

• Understand and build effective and efficient schedules around our clients and Care Professionals
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations
• Be responsive to changes in the schedule and liaise with relevant team members
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences
• Work with the Recruitment team to ensure sufficient current and future staffing levels are met
• Work with the Care team to ensure new and existing care packages can be resourced and scheduled on a timely basis

Benefits

• Excellent salary
• Workplace pension
• 20 days holiday per year
• Generous Mileage Allowance
• Staff discount portal
• Employee assistance programme
• Referral Programme