Care Co-ordinator

Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 22,000 - 29,000; Full time

Job summary

A regional healthcare provider in Wakefield is looking for a member to join their Palliative care team to support daily patient management. The role involves coordinating referrals, booking outpatient clinics, and communication with patients and families. Applicants should possess a minimum of GCSE level education and NVQ Level 3, along with excellent communication and organizational skills. The position offers various benefits including NHS pension and generous holiday allowance.

Benefits

NHS pension plan

Generous holiday allowance

Exceptional employee health and wellbeing services

Flexible working options

Qualifications

• Experience of working with patients in a healthcare setting.
• Knowledge of multi-disciplinary team working.
• Ability to communicate sensitively with patients and families.

Responsibilities

• Support the Palliative care team with patient management.
• Coordinate outpatient clinics and bookings.
• Manage referrals and patient communications.

Skills

Excellent communication skills

Ability to manage sensitive situations

Organizational skills

Flexibility

Education

Good standard of education to a minimum of GCSE level

NVQ Level 3 standard or equivalent knowledge

Job description

For more information regarding this, role Debbie Atkinson, Lead Nurse, can be contacted on 07889 767815

About The Role

The post holder will support and assist the Palliative care team with the day-to-day management of patients that are referred to the SPCT. The post holder will support the CNS to triage referrals, booking patients in to the CNS diary, making direct contact with the patient and signposting where appropriate. The post holder will support and coordinate the running of outpatient clinics, booking clinic appointments. The post holder will enable and assist the CNS team in delivering high standards of care to all patients that are referred to the SPCT who have a palliative care diagnosis and may potentially be in their last year of life, they will support with low level early introduction to service visits. Part of the role will also be supporting the team by managing bookings throughout the trust for EoL mandatory training, support training where required.

Main duties

• Assist in the coordination of referrals to the CNS team and triage to appropriate team member
• Triaging incoming telephone calls, managing onward referrals and sign posting to appropriate person or service.
• To be available to patients, GP practices and Acute service teams and act as a resource for the SPCT
• Coordinate outpatient clinics, which will include contacting patients, booking appointments and then typing up clinic letters.
• Assisting the CNS team with MDT actions as appropriate.
• Input information onto relevant computer systems to ensure effective communication between all individuals involved in the patient pathway in a timely manner.
• Develop and use appropriate communication skills to support contact with patients either on the telephone
• Undertake routine phone calls to patients with the support of the CNS team to offer support to the patient and family as needed.
• Work closely with the EoL care facilitator and fast track discharge facilitator to ensure patients who are in the last weeks/days of life have a seamless handover of care, this may require the post holder to support patients on discharge from hospital
• To be able to communicate in an empathic sensitive way to the patient, family and significant others
• To be aware of personal limitations and to seek assistance from other team members as needed
• To ensure clear documentation of all interventions made with patient, relative or staff member

Qualifications

Essential person specification requirements

• Good standard of education to a minimum of GCSE level
• NVQ Level 3 standard or equivalent knowledge gained through training and/or experience

Experience

• Experience of working with patients in a health care setting.
• Experience and knowledge of Multi-disciplinary team working
• Excellent communication skills with ability to take clear and accurate information and ensure they are acted on appropriately

Skills And Abilities

• Excellent communication skills both verbal and written
• Ability to manage sensitive and distressing situations
• Ability to communicate sensitively with patients, carers and staff about their health needs
• Ability to prioritise and organise
• Willingness to learn
• A calm and reassuring manner with patients, carers and staff
• Energy and enthusiasm
• Decision making ability
• Ability to organise self, working to deadlines and ensuring quality standards
• Ability to motivate and engage others
• Flexibility and able to adapt to change
• Proven ability of working on own initiative

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application Guidance

We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our Benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Home electronics scheme
• Cycle to work scheme – subject to eligibility criteria
• Car lease salary sacrifice scheme – subject to eligibility criteria
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our .