Care after Combat – Administrative Assistant

Confederation of Service Charities; Balderton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading charity focused on veteran support is seeking a full-time Administrative Assistant to join their team. This role involves providing essential administrative support, maintaining records, and providing first contact for inquiries. Ideal candidates will possess strong organizational skills and excellent communication abilities, ensuring efficient office operations and support to the Care after Combat initiative.

Qualifications

• Experience in administrative roles required, particularly in a supportive capacity.
• Ability to maintain confidentiality and manage sensitive information.
• Strong communication skills needed for liaising with various stakeholders.

Responsibilities

• Provide comprehensive administrative and secretarial support to the Care after Combat team.
• Manage correspondence and maintain records efficiently.
• Collate and distribute monthly wellbeing activity packs and newsletters.

Skills

Communication

Efficiency

Organizational skills

Telephone manner

Confidentiality

Tools

Salesforce

Microsoft Excel

CRM systems

Job description

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Hours: 37.5 hours per week

Responsible to: Senior Administrative Officer (SAO)

Responsible for: Administration at the Care after Combat Headquarters

Location: Newark-on-Trent (On Site)

Closing Date: 3rd August 2025

Due to promotion of our current Administrative Assistant we are seeking a full time Administrative Assistant to join the Care after Combat team.

Main Role and Responsibilities

This role requires efficient and comprehensive Administrative Assistant and secretarial duties. This will include working closely with the Senior Administrative Officer and other headquarters staff. Efficiency and high competency are required in maintaining records, databases, filing systems and preparing correspondence for the operational team members. Receiving, logging and actioning mail into and out of the office. The role will support the collation and distribution of the monthly wellbeing activity packs and newsletters. This role includes being the first point of contact for people telephoning Care after Combat therefore an excellent telephone manner is essential as well as the ability to manage and respond appropriately to enquiries. The role also involves meeting and greeting visitors.

Duties will include and not be limited to:

• Close working with the Senior Administrative Officer (SAO), Executive Assistant (EA), Lead Managers (LMs) and wider Care after Combat team, providing administration support
• Will need to develop an in-depth knowledge of Care after Combat’s personnel structure for all contracts and projects.
• Will need to develop an in-depth knowledge of Care after Combat’s aims and objectives
• Update of given information from operational team members, and input into working databases (Salesforce, Microsoft Excel and other CRM systems)
• Undertake verification of service procedures for clients.
• Collate and distribute the monthly wellbeing activity packs and newsletters
• Responsible, as directed by the SAO, for all aspects of secretarial and administrative support for Care after Combat.
• Effective communication, liaising with all Care after Combat staff, voluntary mentors, veterans in receipt of Care after Combat services, HMP prison staff, and external contacts
• Responsible for travel arrangements and booking accommodation
• Maintain stock control of charity resources and merchandise.
• Under the supervision of the Executive Assistant, act as the single point of contact for charity fundraising events and administration.
• Dealing with telephone, email and written correspondence.
• Maintain position of integrity, appreciating the need for confidentiality when dealing with people and issues appertaining to this post
• Maintain a filing system compatible with Care after Combat organisation and GDPR
• Represent Care after Combat as required and always work in line with our aims, values and plans.
• Other duties may be assigned by the SAO and / or Leadership Team

In light of recent events in Afghanistan, please find information and support resources here