Car Service Advisor — Customer Care & Workshop Liaison

Sytner Group; West Midlands; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading automotive group is seeking a motivated Service Advisor to join their team at Porsche Centre Solihull in the West Midlands. This challenging role involves providing excellent customer care, liaising with technicians, and ensuring vehicle servicing is handled efficiently. Ideal candidates will have strong organisational and customer service skills, with training provided for those willing to learn. The position offers a variety of flexible working patterns and an industry-leading benefits package.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Ideally, have excellent organisational and administrative skills.
• Strong customer service background would be beneficial.
• Willingness to learn and progress, with training provided.

Responsibilities

• Provide outstanding customer care and be the link between customers and the workshop.
• Liaise with technicians about vehicle statuses.
• Keep customers up to date on vehicle servicing.

Skills

Organisational skills

Attention to detail

Customer service background

Tools

Kerridge

Job description

A leading automotive group is seeking a motivated Service Advisor to join their team at Porsche Centre Solihull in the West Midlands. This challenging role involves providing excellent customer care, liaising with technicians, and ensuring vehicle servicing is handled efficiently. Ideal candidates will have strong organisational and customer service skills, with training provided for those willing to learn. The position offers a variety of flexible working patterns and an industry-leading benefits package.