Candidate Experience Administrator

Serco Limited; Remote; GBP 24,000; Part time

Job summary

A leading global service provider is seeking a Candidate Experience Administrator to support high-volume recruitment by managing vetting and ITC processes. In this remote role, you'll create a positive experience for candidates, ensuring they feel supported while navigating through their new role. If you have experience in high-volume administration and possess strong communication skills, apply today to join a company committed to growth and inclusion.

Benefits

25 days holiday plus bank holidays

Up to 6% contributory pension

Access to over 1,100 internal courses

Employee Assistance Programme

Discounts across 1,000 retailers

Qualifications

• Experience in process-driven administration or recruitment support.
• Exceptional detail orientation in documentation handling.
• Strong organisational capacity for managing priorities.

Responsibilities

• Administer vetting and ITC booking processes.
• Verify candidate documentation for compliance.
• Track candidate progress across systems.

Skills

High-volume administration

Attention to detail

Organisational skills

Communication skills

Job description

Location: Remote with base location at Solihull, Homer Road
Salary: £23,809 (pro-rata)
Schedule: Part-time, circa 26.5 hours per week

Ready to impact a better future?

As a Candidate Experience Administrator in our Talent Acquisition team, you'll play a vital role in supporting high‑volume recruitment for PECS by ensuring smooth vetting, ITC booking, and proactive candidate engagement. Your work will help candidates feel supported and ready for their new roles, reducing drop‑out risk and enabling successful starts.

This role is all about creating a positive experience for candidates during a critical stage of their journey. By managing processes accurately and maintaining clear communication, you'll help deliver operational success and make a real difference to communities through the services we provide.

What you'll do as a Candidate Experience Administrator

You'll be entrusted to:

• Deliver end‑to‑end administration of vetting and ITC booking processes, ensuring accuracy and compliance.
• Verify candidate documentation thoroughly to meet vetting standards.
• Track candidate progress across multiple systems and maintain data integrity.
• Engage proactively with candidates before ITCs, providing reassurance and support.
• Act as a key contact for candidates, resolving queries and preventing attendance risks.
• Coordinate ITC bookings, including logistics and accommodation approvals.
• Liaise with internal teams to ensure smooth and timely delivery.
• Handle sensitive data securely, complying with GDPR and organisational policies.

Does this sound like you?

You'll be a great fit for this role if you have

• Proven experience in high‑volume, process‑driven administration or recruitment support.
• Exceptional attention to detail and accuracy in handling documentation.
• Strong organisational skills and ability to manage competing priorities.
• Excellent communication skills with a candidate‑focused approach.
• Confidence working across multiple systems and maintaining accurate records.

Discover all you need to keep growing

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays pro‑rata (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let's impact a better future, together. Apply today.