Campus Manager - Hospitality

Clover HR; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment partner is seeking an experienced Hospitality Manager to join a theological college in Birmingham. This full-time role involves creating a welcoming environment and managing a range of hospitality services, including accommodation and events. The ideal candidate will have significant hospitality management experience, strong leadership skills, and a commitment to the organization's values. Applications are due by September 8th, with interviews the following week.

Qualifications

• Experience in hospitality management in a residential setting.
• Positive and collaborative approach to problem-solving.
• Understanding of a theological education/training environment is a plus.

Responsibilities

• Foster a welcoming and inclusive atmosphere for diverse students and staff.
• Oversee hospitality services including accommodation and catering.
• Manage procurement for hospitality goods and implement cost efficiencies.

Skills

Experience in hospitality management

Strong interpersonal and communication skills

Ability to lead and motivate a team

Organised and proactive

Commitment to core values

Job description

Overview

Our client, one of the oldest theological colleges in England outside Oxford and Cambridge, is recruiting for a well experienced credible Hospitality Manager to join their team in Birmingham. The successful candidate will be responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation's ethos of hospitality, care, and community. They will manage the delivery of excellent hospitality services across the campus, including accommodation for residents and guests, catering and refreshments, and events and conferences. They will lead a team of reception and housekeeping staff to ensure the smooth delivery of events and conferences alongside the needs of academic delivery on campus. This is a full-time role, with some evening and weekend work during residentials and other events. The postholder will also participate in an out-of-hours on-call rota.

Role Responsibilities

• Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.
• Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.
• Represent the staff team on hospitality matters at the Foundation's residents' and community forum meetings.
• Maintain high standards of cleanliness, presentation, and service across all facilities.
• Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation.
• Draw up duty rotas for reception and housekeeping staff based on varying operational need.
• Provide ongoing support, training, and development for team members.
• Carry out line management responsibilities in line with the Foundation's HR policies and procedures.
• Generate quotes for events and conferences in consultation with internal and external organisers.
• Liaise with academic and administrative staff to ensure smooth delivery of hospitality for teaching, residentials, events and conferences.
• Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.
• Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.
• Monitor costs and implement efficiencies while maintaining quality.

Person Specification

Essential skills and experience:

• Experience in hospitality management in a residential setting, ideally in a similar education or faith-based environment
• Strong interpersonal and communication skills
• Ability to lead and motivate a team
• A positive and collaborative approach to problem-solving
• Organised, proactive, and able to manage multiple priorities
• Commitment to Foundations core values within a broad ecumenical Christian context

Desirable skills and experience:

• Understanding of a theological education / training for ministry environment
• Familiarity with safeguarding principles (safeguarding training according to Queen's policies and practices will be provided)
• Experience of working in a faith-based educational setting

Contact details

If you would like to talk to someone about this post before you apply, please contact Kathryn Wileman at Clover HR, our chosen recruitment partner.

Applying for this post

Candidates are required to submit a CV with a covering letter detailing the following: what interests you about the role; relevant skills and experience; your understanding of the organisation and the role; any relevant qualifications held.

The closing date for applications is 8 September, and interviews will be scheduled for the week commencing 15 September. Should you be shortlisted for the role and invited to interview you may be required to complete our internal application form, details of which will be provided by Clover HR at that stage.