Campus Catering Ops Leader | Strategy, Service & People

Chartwells; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading catering organization is seeking an experienced Operations Manager to enhance food and event catering experiences at Northumbria University. This pivotal role combines operational excellence and people leadership within a dynamic environment. Responsibilities include ensuring compliance, managing teams, driving growth, and fostering customer satisfaction. A strong background in contract catering, along with excellent leadership and communication skills, is essential. The role offers competitive benefits and exclusive discounts.

Benefits

Free meals

Free on-site gym

Free onsite swimming pool access

Contributory pension scheme

Career growth programs

Digital GP access

Travel discounts

Supermarket discounts

Cinema ticket discounts

Cash rewards

Free wellness classes

Qualifications

• Proven experience in contract catering, ideally within a multi-unit environment.
• Demonstrable commercial capability, including budget management and margin improvement.
• Experience contributing as part of a senior management team.

Responsibilities

• Ensure full compliance with food safety and health & safety standards.
• Drive sales growth, cost control, and labour optimisation.
• Lead, support, and develop operational teams.

Skills

Contract catering experience

Food safety knowledge

Commercial capability

People management skills

Communication skills

Education

Relevant qualification in H&S, management or commercial disciplines

Job description

A leading catering organization is seeking an experienced Operations Manager to enhance food and event catering experiences at Northumbria University. This pivotal role combines operational excellence and people leadership within a dynamic environment. Responsibilities include ensuring compliance, managing teams, driving growth, and fostering customer satisfaction. A strong background in contract catering, along with excellent leadership and communication skills, is essential. The role offers competitive benefits and exclusive discounts.