CallEEAST Advisor (Bank Staff)

East of England Ambulance Service NHS Trust; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A regional healthcare service is seeking a CALL EEAST Advisor (Bank) to join their Contact Centre in Norwich. This position involves answering operational calls, providing assistance over the phone, and connecting callers with service providers. Candidates must be dynamic, hardworking, and available to work weekends and bank holidays. The role supports patient care in a diverse region and offers flexible working arrangements to balance work and personal commitments.

Qualifications

• Dynamic, fun, hardworking individual.
• Availability to work weekends and bank holidays.
• Ability to provide accurate assistance over the telephone.

Responsibilities

• Answer operational calls coming into the contact centre.
• Provide assistance using software/triaging tools.
• Connect callers to other service providers as needed.

Job description

Role Overview

We are after Dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as a CALL EEAST Advisor (Bank). Please note that this is NOT a 999 Call Handler position.

The role of the Bank Call EEAST Advisor will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24 hour function and it is a requirement of the job that call handlers (whole time, part time or bank staff) will be available to work weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.

The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing and Midwifery Services.

Please note that this is a Zero Hours contract and hours will be driven by the needs of the business (some weeks may have no hours). Please note that this is NOT a position within the 999 function.

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For further details / informal visits contact: Name: Sally Bennett Job title: Assistant CallEEAST Manager Email address: [e-mail] Telephone number: 01603 422858 Bank position