Call Service Representative

CO-OP; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cooperative organization is seeking motivated individuals for a customer service role in Bristol. You'll be the first point of contact for clients, handling inbound/outbound calls and providing empathetic support. The role includes ongoing training and development opportunities, with a base salary of £24,570 and a comprehensive benefits package, including discounts and an annual incentive scheme.

Benefits

30% off Co-op branded products

Annual incentive scheme

28 days holiday rising to 32 with service

Pension with up to 10% contributions

Discounted gym membership

Career development coaching and training

Qualifications

• Experience within a customer-facing role.
• Good general IT skills, comfortable using Microsoft Office.
• The flexibility to adapt to changes in a fast-paced environment.

Responsibilities

• Take inbound and outbound calls to potential customers.
• Document customer queries and details in the system.
• Explain services clearly to clients.
• Offer solutions based on individual needs.

Skills

Customer service experience

Great communication skills

Good IT skills (Microsoft Office)

Ability to meet performance targets

Flexibility in a fast-paced environment

Job description

Overview

You'll be the first point of contact for many of our clients, so we'll look to you to approach each call with empathy and professionalism - providing them with a service we can be proud of. The work you do will make a real difference in building more value for our customers and member-owners.

We’re looking for motivated and customer focused people to join our growing Estate Planning Advisory team. As a business, we’re passionate about developing our colleagues. In this role you’ll gain hands on experience within a legal setting, have access to ongoing training, build foundational knowledge in succession planning, and develop your customer service and sales skills. So, whether you’re starting a career in law or just have a passion for great customer service, we can give you the opportunity to help you shape your Co-op career with pathways into paralegal, leadership and consultative sales roles. As we continue to grow and invest in new technology, there’s never been a more exciting time to join.

Responsibilities

• Take in-bound calls and make outbound calls to potential customers who have enquired about our services
• Accurately document customer queries and details, updating records on our system
• Explain our services to clients in a clear and understandable way
• Offer different solutions to customers based on their individual needs
• Complete a variety of ad-hoc tasks to support the team
• Connect with local community groups to see how we can support them through our free advice information clinics
• Conduct research to identify new local community groups suitable to host our free advice information clinics

Qualifications

• Experience within a customer facing role
• The ability to work towards performance & productivity targets
• Great communication skills, both written and over the phone
• Good general IT skills, you\'re comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook
• The flexibility to adapt to change in a fast-paced environment

Benefits

• £24,570 base salary plus great benefits (Work Level 6C) Monday to Friday (37.5 hours) between 9:00am and 5:15pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays)
• Bristol or Sheffield - You\'ll complete your training for the first few months at one of our offices, then you\'ll have some flexibility for hybrid working
• Permanent and fixed-term roles available
• If you\'ve got the skills and experience, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
• An annual incentive scheme (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Discounted gym membership
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family
• No later than 6:15pm finish on Fridays

Diversity & Inclusion

We\'re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate.