Call Handler / Scheduler

CMS - Recruitment; England; On-site; GBP 27,000 - 28,000; Full time

Job summary

A property maintenance specialist is seeking a Call Handler/Scheduler to manage inbound calls and engineer scheduling. The ideal candidate should have customer service experience. This full-time role is based in Reigate, offering a salary between £27k to £28k plus benefits. The position requires effective communication and administration skills.

Benefits

20 days holiday plus 8 bank holidays

Optional overtime

Qualifications

• Experience within a similar role is desirable.
• Able to handle inbound calls and schedule appointments efficiently.

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers' appointments to carry out repairs and maintenance.
• Liaising with customers on job progress.
• Handling complaints and escalating when required.
• Performing general administration.

Skills

Customer service skills

Scheduling experience

Communication skills

Job description

Overview

Call Handler, Works Scheduler
Based: Reigate
27-28k excellent benefits and optional OT
8AM to 5PM, Mon to Fri

Call Handler or Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth.

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

Role Details

The Call handler or Scheduler role is a perm or temp to perm position, full-time Monday to Friday. For this role, the client are offering a salary of 27k to 28k per annum plus 20 days holiday plus 8 bank holidays. Experience within a similar role is desirable. There is also an occasional Saturday shift.

The clients office are based near Redhill, Surrey with quick access to the local train station, high street.

Please apply online with an updated CV.