Call Centre Reservations Lead

Ukinbound; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading entertainment company in Greater London is seeking a Call Centre Reservation Manager to oversee its reservations call centre. This role requires 3-5 years of call centre experience, preferably in tourism or hospitality, along with strong communication and leadership skills. The manager will be responsible for converting sales inquiries and providing exceptional customer service while leading a dedicated team. Flexibility to accommodate peak periods is essential.

Qualifications

• 3-5 years of experience in a call centre.
• Experience in the tourism or hospitality sectors is preferred.
• Flexibility to accommodate peak periods and events.

Responsibilities

• Oversee the reservations call centre.
• Convert sales inquiries into bookings.
• Provide exceptional customer service while managing a dedicated team.

Skills

Strong communication

Leadership skills

Proficiency in call centre systems

Job description

A leading entertainment company is seeking a Call Centre Reservation Manager to oversee its reservations call centre. This role involves converting sales inquiries and providing exceptional customer service while managing a dedicated team. Candidates should have 3-5 years of experience in a call centre, ideally within the tourism or hospitality sectors. Strong communication, leadership skills, and proficiency in call centre systems are essential for success. The position requires flexibility to accommodate peak periods and events.