Call and Recall Care Coordinator

Modality LLP; St Helens; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A healthcare partnership in St Helens is hiring part-time Call and Recall Care Coordinators. The role involves managing patient call activities, ensuring timely appointments, and supporting patient care initiatives. Ideal candidates will have experience in primary care and strong administrative skills. This position offers a flexible work environment and comprehensive benefits package, including NHS pension enrollment and generous annual leave.

Benefits

Full NHS pension scheme

Minimum 27 days annual leave

Employee discounts

Employee assistance programme

Education and career pathways

Company sick pay

Flexible working arrangements

Qualifications

• Experience in primary care settings is required.
• Knowledge of medical terminology and NHS systems is desirable.
• Understanding of data protection and patient confidentiality policies.

Responsibilities

• Coordinate and recall patients for chronic disease management.
• Book appointments with appropriate clinicians.
• Manage patient call and recall activities.
• Perform data collection, monitoring, tracking, and reporting.
• Collaborate with management to optimise clinical time.

Skills

Customer-service orientation

Excellent listening and communication skills

Accurate typing and strong administrative skills

Adaptable to diverse software

Strong team-player attitude

Tools

MS Word

Outlook

Excel

Job description

Job Summary

Modality Partnership Haydock Division is hiring two part‑time Call and Recall Care Coordinators (30 hrs per week and 27 hrs per week). The postholder will support patient care and divisional clinical targets by managing patient call and recall activities, including data collection, monitoring, tracking and reporting. The role requires innovation, flexibility and commitment, with working hours that are not fixed to 9 am‑5 pm.

Key Responsibilities

• Coordinate and recall patients for chronic disease management.
• Book appointments with appropriate clinicians to ensure timely care delivery.
• Use active communication to manage patients and reduce DNAs.
• Perform administrative duties: data collection, monitoring, tracking and reporting.
• Collaborate with management and clinical teams to optimise clinical time utilisation.

Qualifications & Experience

• Experience in primary care settings.
• Proficiency with MS Word, Outlook, Excel and related software.
• Knowledge of medical terminology and NHS systems is desirable.
• Understanding of data protection, patient confidentiality and safeguarding policies.

Essential Skills

• Customer‑service orientation.
• Excellent listening, communication and interpersonal skills.
• Accurate typing and strong administrative and organisational skills.
• Ability to follow policies, practices and protocols.
• Computer‑literate and adaptable to diverse software.
• Good telephone manner and strong team‑player attitude.
• Responsive and positive outlook.

Person Specification

The candidate should demonstrate a career‑driven approach and a passion for patient care, supporting health outcomes and embracing the organisation’s CARE values: Commitment, Accountability, Respect and Excellence.

Benefits and Work Environment

• Full NHS pension scheme enrolment.
• Minimum 27 days annual leave plus 8 days public holiday pro‑rata.
• Employee discounts and benefits scheme.
• Employee assistance programme (EAP).
• Education and career pathways.
• Company sick pay after qualifying period.
• Family‑friendly policies and flexible working arrangements.

Equal Opportunities

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all applicants in line with the Equality Act 2010.

Closing

Applicants may be required to provide reference and to meet the Modality Partnership’s vaccination requirements. Right to work checks must be completed prior to employment. The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.