Cafe Shift Leader — Lead Team, Deliver Service & Grow

Caffe Nero; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee chain in Harrogate is hiring a Shift Leader to lead the store team and ensure excellent customer service. Responsibilities include supporting store operations, mentoring staff, and maintaining high standards. Ideal candidates should possess strong interpersonal skills and a passion for customer service. This full-time role offers a starting pay of £12.26/hour, increasing to £12.41 with service, along with benefits like free drinks and discounts.

Benefits

Unlimited free handmade drinks

75% off food and packaged drinks during shift

50% off all handmade drinks when off-shift

Recommend A Friend Scheme with bonuses

Length of service recognition

Access to discounts and rewards via benefits platform

Additional pay incentive based on customer satisfaction

Qualifications

• Excellent interpersonal and communication skills.
• Strong organisational and multi-tasking ability.
• Passion for customer service and team culture.

Responsibilities

• Lead the store team to ensure excellent customer service.
• Support store operations including cash handling and inventory.
• Mentor and develop team members in a collaborative environment.

Skills

Interpersonal skills

Organisational ability

Customer service

Job description

A popular coffee chain in Harrogate is hiring a Shift Leader to lead the store team and ensure excellent customer service. Responsibilities include supporting store operations, mentoring staff, and maintaining high standards. Ideal candidates should possess strong interpersonal skills and a passion for customer service. This full-time role offers a starting pay of £12.26/hour, increasing to £12.41 with service, along with benefits like free drinks and discounts.