Café Manager, Regent St

H&M; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail brand in Westminster is seeking an experienced Café Manager to oversee daily operations and enhance guest experiences at their Nordic-inspired café. The role requires proven leadership skills, a customer-focused mindset, and strong organizational capabilities. You will be responsible for team development, operational excellence, and fostering a welcoming atmosphere. Attractive benefits include a staff discount and performance incentives.

Benefits

25% staff discount across all H&M Group brands

Participation in H&M Incentive Program

Qualifications

• Proven leadership experience in a café, restaurant, or food & beverage environment.
• Customer-focused with a passion for food and drink.
• Strong organizational skills and experience in fast-paced settings.

Responsibilities

• Create a welcoming café atmosphere personalized for customers.
• Lead recruitment, training, and development of the café team.
• Oversee daily operations including stock management.

Skills

Leadership in a café environment

Customer-focused mindset

Strong organizational skills

Excellent communication abilities

Adaptability

Job description

Overview

As Café Manager, you'll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store. You'll lead by example—setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you'll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.

Responsibilities

• Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
• Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager
• Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
• Oversee daily operations, including stock management, ordering routines, and adherence to the café concept
• Champion our brand values and culture, ensuring they are reflected in every customer interaction
• Drive sustainability initiatives within the café, aligning with company-wide environmental goals

Qualifications

• Proven leadership experience in a café, restaurant, or other food & beverage environment
• Customer-focused mindset, with a genuine passion for food and drink and a desire to share that enthusiasm with others
• Adaptable and flexible, able to respond quickly to customer feedback, menu changes, and stock fluctuations
• Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service
• Excellent communication abilities, both verbal and written
• Supportive leadership style, offering constructive feedback and coaching to help team members grow
• Eagerness to learn, with a proactive approach to personal and professional development
• Comfortable with flexible or irregular working hours, including weekends and holidays
• Fluency in English

Benefits and About ARKET

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments feature garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.