Cafe Manager

One Retail; Cheltenham; On-site; GBP 28,000; Full time

Job summary

A major High Street brand in Cheltenham is seeking an experienced Cafe Manager to lead a team dedicated to providing exceptional food and customer service. The role includes managing cafe operations, ensuring health and safety standards, and motivating staff. The ideal candidate will have a background in hospitality, strong leadership skills, and a passion for food. This full-time position offers a competitive salary and opportunities for career growth within a supportive environment.

Benefits

Competitive pay

Learning and development opportunities

Qualifications

• Proven experience in a similar managerial role within a catering or hospitality environment.
• Strong leadership and communication skills are essential.
• A genuine passion for great‑tasting food and top‑tier customer service.

Responsibilities

• Prepare and deliver delicious food to the highest standards.
• Lead, motivate, and manage the team to ensure exceptional service every day.
• Oversee all aspects of cafe operations, including budget monitoring and action planning.
• Maintain and enforce Health & Safety and food hygiene standards across all service areas.

Skills

Strong leadership

Communication skills

Organisational skills

Customer service

Financially astute

Adaptability

Education

Basic Food Hygiene Certificate

Job description

We're recruiting an experienced *Cafe Manager* who is passionate about exceptional food and world‑class customer service, and who can confidently motivate and inspire a team of six to deliver outstanding results.

This is a full‑time role, *contracted to 40 hours per week*, working for a *major High Street brand* within Compass Group UK&I.

• 27,980 per annum
• 40 hours per week
• 5 out of 7 days
• Wednesdays (lates) you'll complete the end‑of‑week process

We're looking for someone with the presence, personality, and professionalism to lead from the front and deliver truly memorable food experiences.

In return, you'll have the opportunity to grow your catering career within a company that invests in its people, celebrates individuality, and rewards those who go beyond the plate.

• Key Responsibilities*
• Prepare and deliver delicious food to the highest standards
• Lead, motivate, and manage the team to ensure exceptional service every day
• Oversee all aspects of cafe operations, including weekly business returns, budget monitoring, and action planning
• Communicate regularly with your line manager to review performance, KPIs, and targets
• Uphold Compass Group UK&I's brand values and maintain a positive customer experience
• Support and develop your team through coaching and hands‑on leadership
• Maintain and enforce Health & Safety and food hygiene standards across all service areas
• About You*
• Proven experience in a similar managerial role within a catering or hospitality environment
• Strong leadership, communication, and organisational skills
• A genuine passion for great‑tasting food and top‑tier customer service
• Financially astute and confident managing budgets
• Adaptable and comfortable in a fast‑paced, customer‑focused environment
• Holds a Basic Food Hygiene Certificate

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.

Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.

We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.

We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!