Business to Business Customer Services Administrator

ARL Recruitment Ltd; Hemel Hempstead; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading supplier of textiles and homewares is seeking a B2B Customer Services Administrator to provide exceptional support to trade clients. In this fast-paced role, you will manage customer orders and ensure smooth communication between clients and distribution teams. Ideal candidates will have previous experience in customer service or administration, strong organizational skills, and proficiency with CRM systems. This position offers a supportive environment and opportunities for growth.

Benefits

Supportive working environment

Opportunities to learn and grow

Qualifications

• Previous experience in a customer service or administrative role, ideally within a B2B sales environment.
• Strong organizational and administration skills, with excellent attention to detail.
• Confident communicator with the ability to build positive working relationships.

Responsibilities

• Providing full customer service support to trade clients.
• Processing orders through the CRM system.
• Monitoring and tracking orders from placement to delivery.

Skills

Customer service

Organizational skills

Proficiency with CRM systems

Communication

Problem-solving

Tools

Microsoft Business Central

CRM systems

Job description

Overview

Location: Hemel Hempstead

Salary: 25,000 – 26,000 pa

Our client is a long-established, family-run business and a leading supplier of high-quality textiles and homewares. Their products are sold directly to consumers and through major trade marketplaces such as Amazon, Debenhams, TK Maxx, Tesco, and many independent stockists. As the company continues to expand, they are seeking a B2B Customer Services Administrator to join their team and provide exceptional support to their trade clients.

Responsibilities

The Role

This is a varied and busy position within a fast-paced environment, supporting a portfolio of B2B customers and working closely with sales and management teams. The role involves end-to-end order management, building strong client relationships, and ensuring smooth communication between customers, warehousing, and distribution.

• Providing full customer service support to a group of trade clients, ensuring excellent service at all times.
• Processing orders accurately and efficiently through the CRM system.
• Monitoring and tracking orders from placement through to delivery, liaising with warehousing and distribution teams.
• Building strong, long-term relationships with customers and supporting field sales and management teams in managing client accounts.
• Handling a high volume of administration and data entry tasks, maintaining accurate and up-to-date records.
• Proactively anticipating potential issues, resolving problems quickly, and managing customer expectations.
• Supporting the upcoming implementation of Microsoft Business Central, with prior experience a strong advantage.
• Managing varied daily tasks and occasionally responding to urgent matters to ensure client satisfaction.

Qualifications

• Previous experience in a customer service or administrative role, ideally within a B2B sales environment.
• Strong organisational and administration skills, with excellent attention to detail.
• Confident communicator with the ability to build positive working relationships.
• Proficiency with CRM systems; Microsoft Business Central experience is highly desirable.
• Ability to learn quickly, adapt to changing priorities, and remain calm under pressure.
• Proactive, solutions-focused approach to problem-solving.

Benefits

An opportunity to work with a long-established, respected business with strong family values.

A varied, hands-on role with responsibility for supporting key trade clients.

A supportive working environment with opportunities to learn and grow within the company.