Business Systems Apprentice

Schneider Electric; Telford; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

A global technology company in Telford is seeking a Business Systems Apprentice to bridge business needs with data-driven insights. This hybrid role involves hands-on training in customer operations and supports systems like ERP and CRM. Candidates should have strong IT skills and a passion for data and systems while receiving mentorship and comprehensive training. The position offers a competitive salary and hybrid working arrangements.

Benefits

Competitive Salary & Attractive Bonus Scheme

Employee Share Ownership Programme

28 Days Annual Leave + Public Holidays

Flexible Working Arrangements

Access to Health & Wellbeing Support

Qualifications

• Minimum of 5 GCSEs at Grade C/4 including Mathematics, English, and a science-related subject.
• 3 A Levels at CCC or above including a Mathematics subject.
• No pre-requisite experience required.

Responsibilities

• Manage user issues and troubleshoot to identify root causes.
• Set up new users and modify user permissions.
• Support Senior Analysts with testing new systems.
• Work with data in Excel, Power Pivot, and Tableau.
• Automate processes using Power Automate and Python.

Skills

Strong IT skills (Excel, Word, PowerPoint)

Aptitude for working with Data and Systems

Good communication skills

Customer focused and results oriented

Team player

Curiosity and initiative to explore challenges

Education

5 GCSEs at Grade C/4 or above including Math, English, and a science

3 A Levels at CCC or above including a Mathematics-based subject

Tools

Excel

Tableau

Power Automate

Python

Visual Basic for Applications (VBA)

Job description

Role Title: Business Systems Apprentice

Location: Telford (Hybrid)

Apprentice Level: UK Level 6 Degree Apprenticeship Programme

Salary: £23,000

Role Mission

As a Business Systems Apprentice, you will embark on a learning journey that merges business acumen with data-driven insights. You will be at the forefront of translating business needs into innovative solutions, leveraging analytical tools and methodologies to drive informed decision-making. Your role will involve collaborating with cross-functional teams, gathering and analyzing data, and contributing to the optimization of business processes. Initially, you will work within Customer Operations (Customer Care, Order Processing, Returns) and our Services business to gain an understanding of the operational processes and systems, and then support those systems within the back-office team.

You will work with Analysts and Senior Analysts to learn key skills in analyzing data, troubleshooting and problem-solving, as well as how to perform user acceptance testing and non-regression testing.

You will also support business systems including ERP (SAP), Customer Relationship Management (Salesforce CRM), CTI (Genesys), Ecommerce, and Quotation tools.

Key Responsibilities

• Manage user issues by troubleshooting to identify the root cause, resolving problems and/or escalating to the next level of support.
• IT Administration – setting up new users and modifying user permissions.
• Support Senior Analysts with testing of new systems and process changes.
• Work with data in Excel, Power Pivot, and/or Tableau to provide reports and analytics for operational teams.
• Automate processes using Power Automate, Python scripting, Excel, Visual Basic for Applications (VBA), and Robotic Process Automation (RPA) tools.

Training

During your apprenticeship, you will receive two different types of training.

‘On-the-job’ training will be delivered by Schneider Electric, as your employer. You’ll receive training and supervision to help you perform the job you’ve been hired to do. This will include skills and knowledge that fall outside of the apprenticeship but are needed for the job role. As well as providing ‘on-the-job’ training, it is important that we support you in additional ways to ensure your success.

Types of support will include:

• A comprehensive induction
• Mentoring or regular one-to-one guidance
• Social enrichment and networking opportunities
• Performance reviews
• Mental health and wellbeing support
• Feedback opportunities

‘Off-the-job’ training is delivered by one of our carefully selected Training Providers during your normal working hours. You will spend at least 20% (average 6 hours per week) of your working hours completing ‘off-the-job’ training. This is protected time and is a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours set out in the apprenticeship standard so you can achieve occupational competence.

Work Pattern

37.5 hours per week to be worked from Monday to Friday.

Exact start and finish times are to be agreed upon with Line Manager. Some of these hours will be allocated to off-the-job training as part of your Apprenticeship Programme.

Skills and Attributes

Essential

• Strong IT skills (Excel, Word, PowerPoint).
• An aptitude for working with Data and Systems.
• Good communication skills.
• Customer focused and results oriented.
• Team player but equally capable of working on their own initiative.
• Demonstrates curiosity and uses their own initiative to explore challenges, identify opportunities, and proactively problem solve without always needing direction.

Desirable

• Experience and/or a good understanding of coding and program logic.
• Knowledge and understanding of relational database.
• Previous experience in customer care and/or data entry.

Education

Have a minimum of 5 GCSEs at Grade C/4 or above including Mathematics, English and a science, technology or engineering related subject and 3 A Levels at CCC or above including a Mathematics based subject and a STEM subject, or equivalent BTEC.

Previous Experience Required

No pre-requisite experience required.

Visa Sponsorship

Please note that we are unfortunately unable to provide visa sponsorship for our apprenticeship positions. Additionally, certain visa types may not meet the eligibility criteria for apprenticeship funding under current government guidelines.

Company Overview

Schneider’s purpose is to create Impact by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call this Life Is On.

Our mission is to be the trusted partner in Sustainability and Efficiency. We are a global industrial technology leader bringing world‑leading expertise in electrification, automation and digitization to smart industries, resilient infrastructure, future‑proof data centers, intelligent buildings, and intuitive homes.

Anchored by our deep domain expertise, we provide integrated end‑to‑end lifecycle AI enabled Industrial IoT solutions with connected products, automation, software, and services, delivering digital twins to enable profitable growth for our customers.

We are a people company with an ecosystem of 150,000+ colleagues and more than a million partners operating in over 100 countries to ensure proximity to our customers and stakeholders. We embrace diversity and inclusion in everything we do, guided by our meaningful purpose of a sustainable future for all.

Benefits

• Competitive Salary & Attractive Bonus Scheme
• Employee Share Ownership Programme
• Pension Scheme & Generous Life Assurance
• 28 Days Annual Leave + Public Holidays
• Holiday Buy Programme
• Flexible Working Arrangements (Role Dependent)
• Hybrid Working Arrangements (Role Dependent)
• Access to Health & Wellbeing Support
• Volunteering Opportunities
• Access to Employee Discounts (including Fitness, Shopping & Dining)
• SE Career Hub Portal Access (Portal includes view of internal job opportunities, mentors, and projects globally)
• Learning Portal Access (Portal includes content that supports continuous learning)

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.