Business Systems Analyst

Talent Dice Ltd; Llanrug; On-site; GBP 30,000 - 45,000; Full time

Job summary

A public sector consultancy in Llanrug is seeking a Business Analyst to review operations within the Council's Fleet Services branch. The role involves analyzing processes, recommending improvements, and collaborating with stakeholders to enhance system efficiencies. Candidates should have at least 2 years experience, a relevant degree, and strong analytical and communication skills. Competitive salary offered.

Qualifications

• At least 2 years of relevant experience in a business analyst role.
• Understanding of company workflows and operational policies.
• In-depth knowledge of data modeling techniques.

Responsibilities

• Analyse and document the business processes and system interconnectivities.
• Recommend changes to processes to facilitate efficient software use.
• Assist with User Acceptance Testing processes.

Skills

Excellent research and analytic skills

Communication skills

Excellent knowledge of databases and programs

Ability to turn complex data into visual graphs

Attention to detail

Education

Degree educated in a business-related subject

CCBA, CBAP or similar qualification

Tools

Excel

Google spreadsheets

Job description

Overview

obPurpose To gain an in-depth knowledge of the functions, ICT systems, administration, processes and operation of the Council?s Fleet Services branch.

To undertake an in-depth review of all processes, procedures, functions and systems within Fleet Services.

To produce as-is business process maps, discover and report inefficiencies and options for improvement within systems and processes.

In collaboration with the Head of Service and Principal Service Manager, produce a comprehensive corporate report to advise the Senior Leadership on lessons learned.

Responsibilities

• To analyse, document and report via an in depth operational and system review, the business processes and system interconnectivities of the Councils Fleet Services operation.


• This includes as-is end-to-end process mapping, review of the business activities of individuals and systems both internal and external as well as a review of the information system (Fleet Focus) information management solution, its reporting functions and any associated links and interfaces.


• Where possible, suggestions for optimization of systems and processes should be reported and possible “to-be” processes mapped out.


• To recommend changes to systems and/or internal processes and procedures to facilitate efficient use of software applications, increase commercial revenue and reduce costs.


• To work with internal and external stakeholders to analyse requirements for Management Information Reports and make recommendations on how best to develop processes and management information/data outputs using appropriate reporting tools.


• To assist with the integration of the new Fleet Focus solution and ensure that interfaces with other stakeholders and external systems are consistent and error free.


• To assist internal ICT colleagues with quality assurance of software upgrades through the use of systems operational testing.


• To liaison with software suppliers to log problems and ensure their satisfactory resolution. To provide up to date user documentation and informal customer training as required.


• To provide customer support and lead in the investigation and analysis of the root cause of complex system incidents.


• To assist with User Acceptance Testing processes


• To undertake other duties commensurate with the post.

Qualifications

• The postholder should have at least 2 years relevant experience in a business analyst role, ideally in a complex operations environment as well as:


• Ideally hold a CCBA, CBAP or similar qualification


• Degree educated in a business-related subject


• Excellent research and analytic skills


• Knowledge of operational policies within Fleet Services or similar industry


• Understanding of company workflows, company structures, supply chains, trading and processing functions


• Experience with statistical models


• Excellent knowledge of databases and programs such as Excel or Google spreadsheets


• Communication skills to detail complex information in an easy-to-understand format


• Ability to turn complex data and trends into visual graphs for presentation


• Ability to source raw data through interviews with employees, customers and clients


• In-depth knowledge of data modelling techniques


• Working knowledge of relevant business management principles


• Excellent attention to detail


• Ability to turn complex concepts into simple language


• Excellent verbal and written communication skills


• Working knowledge of word processing tools and other relevant software packages