Business Support Specialist

LRQA; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

LRQA, a leading global assurance provider, is seeking a bilingual Business Support Specialist in Edinburgh. This office-based role involves managing administrative tasks, ensuring client KPIs are met, and providing support to the team. Ideal candidates will have strong administration skills, proficiency in Microsoft Office, and excellent communication abilities.

Qualifications

• Bilingual in Polish & English.
• Experience in administration and proficiency in database management.
• Strong communication and organizational skills.

Responsibilities

• Manage daily administration to meet client KPIs and SLAs.
• Prepare communication materials and complete actions promptly as per client SLAs.
• Liaise with delivery managers, auditors, and clients regarding administrative queries.

Skills

Administration

Communication

Organizational Skills

Database Management

Attention to Detail

Prioritization Skills

Customer Handling

Tools

Microsoft Office

Job description

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Job ID:
Location: Edinburgh: Lochside Way
Position Category: Administration/Business Support
Position Type: Employee Regular

LRQA is a leading global assurance provider specialising in food certification, compliance management systems, supply chain assurance, supplier rating, governance, risk management, performance, and process improvements.

By combining expertise in certification, brand assurance, cybersecurity, inspection, and training, LRQA has become a prominent global assurance provider.

This role requires the person to be bilingual in Polish & English (essential).

Reporting to the Retail & Hospitality Operations Manager, the Business Support Specialist will work as part of the administration team in Edinburgh. This position is office-based in Edinburgh; relocation assistance is not provided.

The Business Support Specialist will ensure all administrative tasks for Edinburgh are delivered effectively, aligning with our quality procedures and client KPIs.

The role involves managing daily administration to meet client KPIs and SLAs, supporting onboarding, managing entities within CMX, and handling admin checks and report issuance. The role also includes being the first point of contact for calls, managing mailboxes, and client queries.

The successful candidate will support specific clients and assist the wider team as needed.

KEY RESPONSIBILITIES:

• Ensure Scheme KPIs/SLAs and client requirements are maintained through regular review of contracts, trackers, SharePoint, PowerBI, etc.
• Maintain and update information related to members, auditors, and participants according to QPs and KPIs.
• Assist in preparing communication materials such as training documents, contracts, and meeting minutes.
• Complete actions promptly as per client SLAs.
• Update databases and client portals timely, including membership, auditor, and client data changes.
• Log corrective evidence on AIMS/ASSIST to meet KPIs.
• Issue correspondence, certificates, and reports following processes and KPIs.
• Liaise with delivery managers, auditors, and clients regarding administrative and delivery queries via phone, Teams, email, etc.
• Provide reports to senior management as needed.
• Participate in quarterly training to share best practices and cross-train team members.
• Identify process efficiencies and propose solutions.

Technical / Professional Qualifications / Requirements:

• Strong administration experience with proficiency in Microsoft Office and database management.
• Excellent communication, writing, and organizational skills.
• High attention to detail.
• Ability to work independently and plan effectively.
• Strong prioritization skills.
• IT literate with good telephone manners.
• Ability to handle difficult customers and produce reports tracking KPIs.