Business Support Officer | North West Ambulance Service NHS Trust

North West Ambulance Service; Lancashire; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A healthcare trust in the Northwest of England is looking for a Business Support Officer to provide essential administrative support to the Trust Resilience Team. The role involves managing various administrative functions while working collaboratively with multiple stakeholders. Ideal candidates will have experience in business administration and be able to adapt to a dynamic environment. This is a permanent role, offering a salary based on Band 5 plus on-call allowance.

Qualifications

• Experience in business administration or related field.
• Ability to work with internal and external stakeholders.
• Familiarity with NHS protocols and standards.

Responsibilities

• Provide general business support for the Trust Resilience Team.
• Manage administration duties including training venue bookings.
• Support the Contingency Planning team in maintaining standards.

Skills

General business support

Meeting coordination

Administrative management

Communication

Job description

Hours: 37.5 hours per week

Band: 5 plus on call allowance (subject to rota review)

Location: Trust wide, base negotiable (Trafford Park, Liverpool, Preston)

Job Type: Permanent

Interview: 15th January 2026

An opportunity has arisen to join the Trust Resilience Team working as a Business Support Officer. Reporting to the Head of Contingency Planning, the role will provide general business/administrative support, covering a variety of meetings and workstreams. Working with internal and external partners, the team deals with Integrated Emergency Management (IEM) matters such as risk assessment, contingency planning, validation of emergency arrangements and the design and delivery of multi‑agency training and exercises.

The post holder will work with Resilience Managers and Officers and help keep the workstreams on track. The Contingency Planning team work closely with Special Operations, the Command and Resilience Education Team, and other departments to plan for, respond to, and recover from incidents. The role will support the Trust to maintain its legislative standards as per the Civil Contingencies Act and NHS England Core Standards to ensure robust and effective processes are in place to support patient and staff safety in complex and major incidents.

The post holder will be responsible for all administration duties across the Contingency Planning Team which include the management of holidays, booking of training venues, hotels, minute taking and completion of staff wages.

As a Trust-wide, on-call Loggist, the postholder will undertake duties as required within Standards for NHS Ambulance Service Command and Control. They will need to maintain relevant qualifications and competencies. The Loggist role can be unpredictable, and the post holder should be aware that they can be deployed across the NWAS region.

This is an excellent opportunity for the post holder to be part of a team of multiskilled staff working in a varied EPRR environment across the regional footprint of the North West Ambulance Service.

NWAS staff at every level are required to promote and role model our Be Think Do Philosophy. NWAS is committed to attracting leaders who are more than subject matter experts, but exemplary in demonstrating their experience and commitment to values‑based leadership, challenging workforce and health inequalities, operating successfully in ambiguity, complexity, and uncertainty.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

This advert closes on Wednesday 24 December 2025.