Business Support Officer

Birmingham Children's Trust; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading children's services organization in Birmingham is seeking a self-motivated Business Support Officer to join their Placements Team. This role involves overseeing quality, monitoring KPIs, and supervising a small team of Business Support Assistants. Candidates should possess strong communication and organizational skills, as well as experience in managing processes. The organization offers a supportive work environment, a generous leave package, and flexible working arrangements.

Benefits

30 days annual leave plus bank holidays

Free on-site parking and electric car charging

Access to employee benefits scheme

Flexible working policy

Generous pension scheme

Career development opportunities

Qualifications

• Self-motivated with experience in providing essential support to staff members.
• Ability to manage processes ensuring accurate and timely outputs.

Responsibilities

• Provide oversight of quality, monitoring, and analysis of KPIs.
• Supervise a team of Business Support Assistants and ensure consistency in processes.

Skills

Microsoft programmes: Excel, Word, Teams, Outlook

Good communication and organisational skills

Good soft skills

Ability to interpret and analyse information

Attention to detail

Experience in a pressured environment

Job description

We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit. We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do. We have an exciting opportunity within the Placements Team – part of our Business Support Service for a self‑motivated Business Support Officer providing essential support to our practice staff members. Your tasks will include oversight of quality, monitoring and analysis of KPIs. You will also monitor, coordinate and supervise the work of a small team of Business Support Assistants maintaining oversight and monitoring of processes ensuring consistency and maintaining staffing rotas. You will receive training and support in all areas. You will play an important role in the effective day‑to‑day running of the service we are looking for people who are well organised; have good attention to detail and who can work to and meet tight deadlines; you must be able to work effectively within a team environment, be customer and child focused and be able to deliver the role with a flexible approach. We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children’s Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting. This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right‑to‑work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About the Role

There is an exciting opportunity within the Placements Team – part of our Business Support Service for a self‑motivated Business Support Officer providing essential support to our practice staff members. Your tasks will include oversight of quality, monitoring and analysis of KPIs. You will also monitor, coordinate and supervise the work of a small team of Business Support Assistants maintaining oversight and monitoring of processes, ensuring consistency and maintaining staffing rotas. You will receive training and support in all areas. You will play an important role in the effective day‑to‑day running of the service.

Key Skills

• Microsoft programmes: Excel, Word, Teams, Outlook
• Good communication and organisational skills
• Good soft skills: active listening, working with key stakeholders of all levels
• The ability to independently interpret and analyse information and facts to solve
• Varied problems
• The ability to manage a process, ensuring accurate and timely outputs
• Able to resolve internal/external issues and provide a solution focused response
• Attention to detail with an ability to work accurately e.g. literacy and numeracy
• Experience of working in a pressured environment, dealing with several conflicting and changing priorities effectively to achieve business objectives.

Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.

Onboarding Process

Please note as part of our onboarding process, the successful candidate will be required to undergo a series of background checks with Experian, including Experian Right to Work and Digital ID verification. These are essential pre‑employment requirements.

Benefits

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on‑site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use.
• Full access to our amazing internal employee benefits scheme including occupational health services, rewards schemes, benefits discounts (including the Blue Light Card), health & fitness and personal wellbeing support and much more.
• Flexible and hybrid working policy – we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme – you will receive a generous local government career average pension scheme in line with the local government pension scheme.
• Career development opportunities.
• Regular development discussions.
• Mental health / emotional support – 24/7 employee assistance programme.