Business Support Officer

Brackenberry; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority partner in Birmingham seeks a Business Support Officer on a 2.5-month contract, likely to extend. Responsibilities include providing administrative support and supervising a small team. Strong admin experience and excellent communication skills are essential. Immediate availability required. Pay ranges from £12.21 to £15.65 per hour.

Qualifications

• Experience in a fast-paced administrative environment is essential.
• Ability to manage conflicting priorities and work to tight deadlines.
• Immediate availability or short notice required.

Responsibilities

• Provide high-quality business and administrative support.
• Proactively support Social Workers and Trust staff.
• Act as the first point of escalation for unusual queries.
• Supervise a small team and maintain quality standards.

Skills

Strong administrative experience

Excellent communication skills

Customer service skills

Experience supervising or coordinating staff

Problem-solving abilities

Strong ICT and data management skills

Tools

MS Office

Job description

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We are working closely alongside a Local Authority in Birmingham to assist with the appointment of a Business Support Officer, on a 2.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.21 - £15.65 per hour

Responsibilities:

• Deliver high-quality business and administrative support services in line with Trust standards.
• Proactively support Social Workers and Trust staff, ensuring accuracy and timeliness in all processes.
• Act as first point of escalation for unusual queries, providing solutions and guidance.
• Monitor, coordinate, and supervise the work of a small team, including line management where required.
• Maintain oversight of processes, staffing rotas, and quality standards, addressing risks or conflicting priorities.

Requirements:

• Strong administrative experience in a fast-paced environment.
• Excellent communication skills with the ability to liaise confidently across diverse stakeholders.
• Proven ability to deliver high-quality customer service and resolve issues promptly.
• Experience supervising or coordinating staff, driving performance and setting clear expectations.
• Ability to manage conflicting priorities, work to tight deadlines, and maintain accuracy.
• Flexibility to work across the service as required.
• Strong ICT and data management skills (MS Office and relevant systems).

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.