Business Support Manager - Operations

British Business Bank plc; Greater London; Hybrid; GBP 37,000 - 55,000; Full time

Job summary

A national financial institution is seeking a Business Support Manager - Operations to provide high-level PA and operational support to executive teams. This role involves managing complex diaries, ensuring effective coordination of activities, and cultivating strong stakeholder relationships. Candidates should have experience working with senior executives and strong organisational skills, particularly with the Microsoft 365 suite. This permanent position offers flexible working and a competitive salary range of £37,500 to £55,000 depending on experience.

Benefits

30 days annual leave

15% employer pension contribution

Flexible working

Cycle to work scheme

Healthcare cash plan

Qualifications

• Experience providing support to senior executives.
• Exceptional knowledge of Microsoft 365 suite, particularly Outlook.
• Strong prioritisation and organisational skills.

Responsibilities

• Provide PA and operational support to assigned Chief/MD(s).
• Coordinate Chief/MD-related activities effectively.
• Maintain strong stakeholder relationships.

Skills

Exceptional organisational skills

Experience with Microsoft 365 suite

Stakeholder management

Diary management

Collaboration and continuous improvement

Job description

Business Support Manager - Operations

Application Deadline: 8 January 2026

Department: Operations (COO)

Employment Type: Permanent

Location: London

Compensation: £37,500 - £55,000 / year

Description

Location: London / Sheffield / Hybrid Working (Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £45,000 (Sheffield) / £55,000 (London) depending on experience

THE ROLE

In this role you will provide PA and operational support to your assigned Chief/MD(s) and to work closely, and support teams across the Bank to ensure the delivery of strategic objectives.

Your role will involve working closely with the Chief/MD(s) to ensure that all Chief/MD-related activities, both internal and external, are effectively coordinate, escalated and delegated as appropriate. The role also involves focusing on maintaining strong stakeholder relationships as well as providing proactive and efficient operational support to the wider team, assisting in the running of high-functioning team(s), and driving collaboration and continuous improvement across the team(s) and wider Bank.

You will be committed to providing a high quality standard of business support to all teams and individuals they work with across the Bank, being an ambassador for the business support team.

With an in depth understanding of business support roles within the Bank or similar organisation, you will have experience working for ExCo / SLT level director and ability to manage complex senior diaries. Exceptional knowledge and experience of Microsoft 365 suite (including Outlook) and have excellent organisational and prioritisation skills.

Please click on this Job Description to find out more details.

Key Benefits

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• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• 15% employer pension contribution
• Flexible working
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more