Business Support Assistant

Shared Services Partnership; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative council service in the United Kingdom seeks a Business Support Assistant. This role involves being the first point of contact for visitors, ensuring excellent customer service, and maintaining records. The ideal candidate should possess strong administration skills and IT experience. Additionally, flexibility to work occasional evenings and weekends is required. Join a motivated team that values personal development and offers numerous benefits, including a supportive workplace culture.

Benefits

Comprehensive induction programme

Personal development commitment

Flexible working arrangements

Pension scheme

Interest free travel loans

Qualifications

• Experience in a fast-paced office environment or a strong ability to learn.
• Ability to work both independently and as part of a team.
• High motivation and customer focus.

Responsibilities

• Provide first point of contact for customers and visitors.
• Support customers through the booking process.
• Maintain accurate and up-to-date records.
• Liaise with operational colleagues and support external customer inquiries.

Skills

Excellent administration skills

IT experience

Customer service orientation

Ability to work under pressure

Job description

Runway's End is Hampshire County Councils first carbon neutral site and sits beside the Basingstoke Canal and boasts a wide range of adventure and environmental activities on land and water. Our Business Support Assistant provides first point of contact for customers and visitors to the Centre. As part of a busy, flexible team you will provide an excellent and effective customer service, encouraging the use of our services by all our customers, supporting them through the bookings process and ensuring accurate and up to date records are maintained. You will work flexibly across a broad range of administrative tasks, contributing to and supporting the delivery of a high-quality customer-focused business support service. You will be working as part of a larger team, liaising with operational colleagues, and supporting external customer enquiries. This role will include very occasional evening and weekend work. Ideally, you will possess excellent administration and organisational skills, have previous IT experience and have a background of working in a fast-paced office environment or alternately have an aptitude to learn and grow these skills. Highly motivated and customer focussed, you will be able to work under pressure, approaching tasks with confidence and clarity and be able to work using your own initiative. You will need to be proactive and flexible in your approach and work as part of a team.

• Comprehensive induction programme with all necessary training
• Great satisfaction from supporting people to get the most out of their stay
• Commitment to personal development
• Preparation for future senior-level opportunities

We offer a flexible, motivating, and inclusive workplace, where talent is truly recognised and developed. We have created an environment that you can look forward to being a part of and where you are empowered to be your best and believe in creating a workplace built on teamwork where people can grow and develop in their roles., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

To find out more about what we can offer you in return, please see our benefits package which includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts.