Business Support Assistant

Alternative Networks (now part of Daisy Group); Maidstone; Hybrid; GBP 34,000; Full time

Job summary

A prominent energy solutions company is looking for a Business Support Assistant in Maidstone. This role involves managing customer inquiries about electricity connections, supporting project teams, and maintaining project data. The ideal candidate will possess excellent customer service skills and good IT proficiency. This position offers a competitive salary of £33,247 along with additional benefits and options for blended working after a probationary period.

Benefits

22 Days Annual Leave

Private Medical Cover

Personal Pension Plan

Tax efficient benefits like Cycle to Work

Discounted gym membership

Qualifications

• Confident and effective communicator.
• Good understanding of the safety culture.
• Ability to manage customer queries and complaints.

Responsibilities

• Support team of Designers and Project Managers.
• Manage customer enquiries for new electricity connections.
• Log and maintain details of 'Projects' through UKPN systems.

Skills

Excellent customer orientation

Good level of IT literacy

Good working knowledge of SAP

Full UK driving license

Job description

81572 - Business Support Assistant

This Business Support Assistant will report to the CiC Business Support Team Leader and will work within Connections, CiC based in our Maidstone, Bury St Edmund or Borehamwood offices. You will be a permanent employee.

You will attract a salary of £33,247 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.

Close Date: 07/12/2025.

We Also Provide The Following Additional Benefits

• 22 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Private Medical Cover / Simply Health
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Please be advised that a covering letter is required as part of the application process.

Job Purpose

The role of Business Support Assistant (BSA) is to provide administrative support to the Competition in Connections (CiC) team. This covers a range of activities from initial enquiry of an application for a new or altered electricity connection, through to logging of payment & acceptances, whilst also processing design submissions from Customers. The BSA will also work with the Delivery and Commercial teams within CiC.

Principal Accountabilities

• Support a team of Designers and Project Managers to provide the highest levels of customer service to our customers.
• Manage customer enquiries for new and altered connections of electricity, ensuring all UKPN systems are updated promptly.
• Log and maintain details and status of 'Projects' through UKPN systems.
• Liaising with colleagues to obtain information for the updating of project records.
• Assist in resolving and responding to customer queries, liaising with other UK Power Networks staff as required.
• Ensure regulatory compliance is met.
• Producing reports from SAP and comparing with project data to ensure parity or investigate and rectify anomalies.
• Resolve quotation payment or acceptance queries.
• Produce customer invoices and initiate customer refunds.
• Generation of Meter Point Administration Numbers (MPANs) for customers in order to arrange metering.
• General business support tasks, as required.

Nature and Scope

Reporting to the Business Support Team Leader, you will undertake tasks relevant to specific roles in the process of a new or altered electricity connection.

You will be part of the team supporting Project Designers at the early stages of an enquiry, through to the electrical design and occasionally help plan the delivery of works. The BSA on occasion could be the customers' contact for administration and process related queries and shall assist with enquiries to support Project Designers.

Due to the nature of this work there is a large amount of customer interaction, therefore excellent customer management skills are necessary together with a significant level of interpersonal skills. The CiC team has a wide spectrum of customers, from those visiting UK Power Networks for the first time, to regular customers including Independent Connection Providers (ICPs), Independent Distribution Network Operators (IDNOs), consultants and developers therefore, you need to adjust those skills to suit any given situation. Collaboration at all levels, whilst providing solutions is important.

You will be an ambassador for the business and are expected to conduct all tasks with the utmost regard for safety of both yourself and that of your colleagues.

Knowledge, Skills, Qualifications And Experience

• A confident and effective communicator with excellent customer orientation
• Provide excellent customer service in dealing with both internal and external customers through the updating of project data and resolution of customers' queries and complaints
• Good level of IT literacy
• Appreciation and respect of the safety culture of UK Power Networks
• Good working knowledge of SAP preferred, although training will be provided
• Full UK driving license, with the ability to travel to other CiC office locations

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

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