Business Support Assistant

West Midlands Police; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional police service in Birmingham seeks self-motivated individuals for a clerical and administrative role in the Mobile Device Team. Responsibilities include managing stock, processing orders and invoices, and supporting IT operations. Excellent analytical, numeracy, and Microsoft Excel skills are essential. The position offers a competitive benefits package including annual leave and pension scheme.

Benefits

Enhanced annual leave

Competitive pension scheme

Discounts across travel and leisure activities

Comprehensive wellbeing package

Qualifications

• Excellent analytical and numeracy skills.
• Ability to work without direct supervision.
• Well organized with a flexible approach to workload.
• Strong written and verbal communication skills.

Responsibilities

• Process orders, invoices, liaise with suppliers.
• Manage stock consumables process end to end.
• Update the Asset Management System.
• Assist with FOI requests.

Skills

Analytical skills

Numeracy skills

Time management

Written communication

Verbal communication

Education

ITIL Foundation

Tools

MS Excel

Job description

Overview

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

IT & Digital Services are looking for reliable, flexible, and self-motivated individuals to work as part of a busy Mobile Device Team and to provide efficient and effective clerical and administrative support to IT & Digital Teams.

Key Responsibilities

• Responsible for processing orders, invoices and liaising with suppliers when necessary.
• Responsible for collection/distribution of post, order stationary as and when required.
• Responsible for processing contractors' personnel for security vetting and Freedom of Information.
• Managing the end to end process of stock consumables.
• Process Freedom of Information requests.
• Assist with the management, ceasing/ordering and maintenance of all mobile phone and Data / Voice circuits in line with Force Policy.
• Update the Asset Management System for any assets being delivered.
• Assist with managing/checking in stock items.

Essential Requirements

• Excellent analytical and numeracy skills with the ability to work with large data sets using sort/filter/pivot/lookup functions in MS Excel.
• Able to work without direct supervision and use initiative to provide an excellent customer experience.
• Must be well organised with a positive and flexible approach to workload and can work to tight deadlines.
• Strong written and verbal communication skills processes.

Desirable Requirements

• ITIL Foundation
• Experience of Asset management

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.

Interviews: To take place at the beginning of November 2025.

Contact: for further information please contact [e-mail]

Benefits

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Equality and Inclusion West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

Note on Recruitment: It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities