Business Services Co-ordinator (office based) - Exeter

The National Trust; Exeter; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A heritage conservation organization in Exeter is looking for a Business Services Co-ordinator to provide vital support to the management team. The role involves managing challenging diaries, organizing meetings, and overseeing travel arrangements. Candidates should demonstrate strong organizational skills, customer service focus, and advanced IT capabilities. This position offers a flexible working arrangement and an attractive benefits package, including a substantial pension scheme and holiday allowance up to 32 days.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Flexible working options

Employee assistance programme

Free parking at Trust places

Qualifications

• Experience in personal assistant or business administration roles.
• Good written and verbal communication skills are essential.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Provide direct support to two assistant directors.
• Manage challenging diaries and organise meetings.
• Liaise with operational teams and manage stakeholders.

Skills

Organisational skills

Customer service skills

Communication skills

Time management

Attention to detail

Team player

IT Skills

Job description

Business Services Co-ordinator (office based) - Exeter

Summary

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy

Are you an engaging individual who is known for their exceptional organisational skills and with a love for delivering first class service? We have just the role for you as an administrator (internally known as a Business Services Coordinator) supporting members of the National Trust management team in the Southwest.

What it's like to work here

You’ll be part of a small team that works across the region, and you can be based at any of our four offices at Bristol, Exeter, Tisbury or Bodmin but with an opportunity for some hybrid working.

The National Trust is a busy organisation that has a lot going on at all times. You can guarantee that no day will be the same, so you’ll have to love variety. You’ll always champion best practice and will be confident challenging the norm when you think there’s a better way of doing something.

What you'll be doing

The role will have responsibility for providing direct support to two assistant directors, liaising across our operational and specialist delivery teams and managing a variety of internal and external stakeholders.

You’ll be confident in overseeing challenging diaries, organising meetings including agenda planning and note-taking, and managing travel arrangements. You’ll be highly organised and the ability to prioritise workloads, anticipate clients’ needs in advance and effectively manage expectations.

Who we’re looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Relevant experience as a personal assistant or in a business administration environment
• Good written and verbal communication skills
• Great team player
• Flexible and customer-focused with strong customer service skills
• Able to multi-task and prioritise own workload
• Well organised with strong attention to detail
• Advanced IT Skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.