Business Services Co-ordinator

National Trust; Little Stretton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading conservation organization seeks a Business Services Co-ordinator in Church Stretton. The role involves supporting daily operations, managing visitor interactions, and promoting best practices in business support. The ideal candidate should be experienced in customer service and office supervision, with strong organizational and communication skills. This position offers flexibility and includes benefits like substantial pension contributions and access to a generous holiday allowance.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts at gyms and stores

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at Trust locations

Qualifications

• Experience in business support and facility supervision.
• Excellent communication skills both written and verbal.
• Ability to work well in a team and independently.
• Flexible in approach and people-focused.
• Ability to manage multiple tasks effectively.

Responsibilities

• Support day-to-day operations and greet visitors.
• Champion best practices in business support.
• Advise beyond the office team.

Skills

Customer service skills

Communication skills

Information management

Organizational skills

Administrative skills

Job description

Business Services Co-ordinator

Location: Church Stretton

Reference: IRC168031

Salary: 13.74 per hour

Posted: 1st Dec

Closing Date: 14-DEC-2025

Type: Permanent, Part Time

Job Description

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Skilled at customer service and stakeholder support
• Able to communicate and collaborate effectively
• Experienced at maintaining records or managing information systems
• Well organised and able to prioritise workload
• Skilled at administration

Criteria for all other applicants:

• Experienced in giving business support, along with responsibility for facilities or office supervision
• Good at communicating, both in writing and speaking
• Able to work as part of a team, but also on your own initiative
• Flexible and focused on people
• Happy to multi-task and manage your own priorities and workload

About the Role

Covering as much as 2,000 hectares of heather-covered hills with stunning views of the Shropshire Hills Area of Outstanding Natural Beauty and the Welsh hills, this is a working common and is an important place for wildlife, geology and archaeology. There are paths for walking, cycling and horse riding, and you can even drive to the top of the hill to take in the views. In Carding Mill Valley, there are excellent visitor facilities including a tea-room and car parking.

This is a very busy place, there's a lot going on and you'll find that no two days are the same. Generally, you'll be supporting day-to-day operations, and being the first person that people see when they come into the office. Your advice and experience will be sought after by others beyond the office team.

You'll be a champion of best practice when it comes to business support, and will confidently challenge the status quo when you think there's a better way of doing something.

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Application Process

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]. If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Location: Shropshire Hills, Chalet Pavillion, Church Stretton, SY6 6JG

Compliance: Eligibility to Work in the UK

Salary: 13.74 per hour