Business Practitioner Apprentice

Northumbria Healthcare NHS Foundation Trust; Rothbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is offering a Business Service Practitioner Apprenticeship at Rothbury General Practice. This unique opportunity allows you to earn while you learn, embarking on a 15-month programme that leads to a Level 2 qualification in Customer Service. Responsibilities include providing high-quality customer service, supporting administrative tasks, and gaining essential skills for a future career. Ideal candidates should possess excellent communication and interpersonal skills, along with a professional attitude.

Benefits

Paid annual leave

Comprehensive mandatory training

Protected time for studies

NHS discounts

Qualifications

• Professional attitude essential for apprenticeship.
• Excellent communication skills required for customer interaction.
• Positive work ethic necessary for a productive environment.

Responsibilities

• Provide high-quality service to internal and external customers.
• Support administration and customer service tasks.
• Handle data input, storage, and phone enquiries.

Skills

Excellent communication skills

Positive work ethic

Interpersonal skills

Teamwork willingness

Motivation

Professional attitude

Education

Minimum required education

Job description

A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.

Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeship at Rothbury General Practice, part of Northumbria Healthcare NHS Foundation Trust; the post is available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to ‘earn while they learn’.

Apprenticeship Offer

• Earn a salary while studying
• Gain job specific skills
• Study towards a related qualification including literacy and numeracy (if required)
• Have regular pastoral support and personal development reviews
• Are employed on a 15-month training contract
• Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

Responsibilities

• To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.
• To support and assist in the provision of an administration service and customer service role to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers.
• Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
• Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
• At the end of the Apprenticeship be “work-ready” for an administrative/ customer service role.

Qualifications

• Professional attitude
• Excellent communication skills
• Positive work ethic and good interpersonal skills
• Willingness to work as a team
• Demonstrate motivation
• Willingness to learn
• Minimum required education

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from all backgrounds.

Application Deadline

This advert closes on Sunday 4 Jan 2026.