Business Development Representative - Logistics

DSV; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics company is seeking a Telesales Executive to support growth in their Air & Sea division based in Manchester. Responsibilities include generating leads, managing customer accounts, and ensuring top-notch service. The ideal candidate should have telesales experience, excellent communication skills, and a proactive approach to sales. This role offers a competitive salary and benefits, with opportunities to grow within a dynamic company operating in over 90 countries.

Benefits

Competitive salary package

Enhanced annual leave entitlement

Salary sacrifice cycle scheme

Employee counselling

Company pension

Life covered and critical illness cover

Qualifications

• Experience in telesales, sales, or inside sales (logistics background an advantage).
• Proficient in CRM systems and digital communication tools.
• Confident and proactive, comfortable making outbound calls.

Responsibilities

• Generate new business leads for DSV Air & Sea.
• Conduct outbound telesales calls to identify and convert prospects.
• Manage a portfolio of smaller accounts and ensure customer retention.

Skills

Telesales experience

Customer service skills

Excellent communication skills

Proficiency in CRM systems

Results-driven attitude

Hunter mindset

Tools

Salesforce

MS Office

Job description

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Telesales Executive – Air & Sea

Role: Telesales Executive – Air & Sea

Location: Manchester

Hours: Monday to Friday, 9:00–17:30

We are recruiting a Telesales Executive to join our Air & Sea division and support national growth across the UK. This role is ideal for someone who enjoys sales, customer engagement, and building commercial success in a fast‑paced, global logistics environment. You will focus on generating new business, managing small to medium accounts, and presenting DSV’s Air & Sea solutions – primarily through phone and online interactions.

What will you be doing?

• Generate new business leads for DSV Air & Sea, with a particular focus on SME customers.
• Conduct outbound telesales calls to identify, qualify, and convert prospects.
• Prepare, follow up, and close quotations for Air & Sea transport solutions.
• Manage a portfolio of smaller accounts, ensuring excellent customer service and retention.
• Develop tailored proposals and virtual presentations showcasing DSV’s capabilities.
• Use CRM tools (e.g. Salesforce) to manage leads, opportunities, and pipeline activity.
• Collaborate with operations to ensure seamless onboarding and handover of new customers.
• Share qualified leads and support wider sales initiatives across the organisation.
• Complete weekly reports on sales activity, pipeline status, and performance KPIs.
• Ensure all work is completed in line with DSV policies, quality standards, and compliance requirements.

About You

• Experience in telesales, sales, customer service, or inside sales (logistics background an advantage).
• Knowledge of Air & Sea freight is desirable, but full training will be provided for strong commercial profiles.
• Excellent communication skills with the ability to build rapport over the phone.
• Confident, proactive, and comfortable making outbound calls with a hunter mindset.
• Highly organised, able to manage multiple leads and tasks simultaneously.
• Results‑driven with strong attention to detail and a commitment to delivering exceptional customer experiences.
• Proficient in CRM systems, MS Office, and digital communication tools.
• Ability to work both independently and collaboratively within a wider team.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• Access to a selection of employee benefits, such as:
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme.
• Employee counselling.
• Company Pension, Life Covered and Critical Illness cover.

If this sounds like the next step for you, please follow the links and apply with your CV without delay. Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

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