Business Delivery Adviser

QE Facilities; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health services provider in Gateshead is seeking a Business Delivery Advisor to provide operational, analytical, and coordination support for the Business Delivery function. The role will involve managing contracts, performance tracking, and assisting in business development strategies. Ideal candidates will possess a relevant degree and skills in communication, analysis, and CRM management. This is an excellent opportunity to contribute to sustainable business growth within a dynamic team environment.

Qualifications

• Degree in Business Administration, Management, or a related field.
• Strong analytical abilities and communication skills are essential.
• Experience with CRM systems is advantageous.

Responsibilities

• Support business development and market intelligence initiatives.
• Collate and analyze KPIs for reports.
• Manage contract administration and monitoring.

Skills

Analytical skills

Communication skills

Business development

CRM management

Education

Relevant degree in Business Administration or Management

Job description

The Business Delivery Advisor will provide operational, analytical, and coordination support across the Business Delivery function. The role will work closely with internal teams and external clients to ensure high-quality service delivery, effective contract administration, accurate reporting, and strong stakeholder communication.

This role supports the development and management of business processes, CRM systems, market intelligence, contract monitoring, and performance tracking. It does not carry managerial responsibility, but provides essential operational capacity to ensure efficient delivery within the Commercial Division.

The post supports the Head of Business Delivery in improving systems, processes, reporting, and contract governance to enable sustainable business growth and effective service delivery.

Main duties of the job

Business Development Support:Support the Head of Business Delivery in developing and implementing a business development and market intelligence approach.

• Assist with identifying new opportunities by gathering insights internally and externally, contributing to pipeline tracking and opportunity evaluation.
• Undertake competitor benchmarking, horizon scanning, and research to support strategic decision-making.
• Support the ongoing development and adoption of the CRM system across QEF, ensuring data accuracy, user compliance and reporting capability.

Reporting & Performance:

Collate and analyse KPIs and contribute to the production of performance reports for SLT, committees, groups, and boards.

• Support workload data collection to assist with resource planning.
• Maintain centralised dashboards, trackers, and risk registers for SLAs, contracts, and KPIs.
• Support the Company Secretary with responses to FOIs related to business development.
• Assist in coordination of the annual ERIC return, including data collation and preparation for Director approval.
• Support audit responses by ensuring information is collected and submitted accurately and on time.

Contract & SLA Administration:

Provide administrative support for the effective monitoring and management of internal and external contracts, including QEH SLAs and service contracts.

• Support contract set-up, onboarding, reporting, and performance monitoring.

About us

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).

In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.

We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.

Job responsibilities

Performance Measures & KPIs:

KPIs will be agreed with the postholder and will include:

• Quality and timeliness of reporting and data outputs
• Positive internal and external stakeholder feedback
• Accurate contract monitoring and onboarding support
• Effective maintenance of trackers, dashboards and CRM data
• Contribution to business development insights and opportunity identification
• Embedding QEF values of pride, professionalism, and passion

Person Specification

Qualifications

• A relevant degree in Business Administration, Management, or a related field (D)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.