Business Customer Manager

Dixons Carphone; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology retailer seeks a Business Customer Manager to enhance B2B performance at their location in London. The successful candidate will lead and coach a team, create positive client experiences, and grow relationships with local businesses. Candidates should have management experience and a background in retail or B2B. Benefits include annual leave, competitive pension, and performance-related bonuses. Join a company focused on technology impact and career development opportunities.

Benefits

30 days annual leave

Performance-related bonus

Product discounts

Wellbeing initiatives

Qualifications

• Management experience and a hands‑on style.
• Background in either a retail or B2B environment (or both).
• Proven coaching skills and a passion for building team confidence and capability.
• A track record of identifying commercial opportunities to deliver KPIs.
• Confidence working in a team, approachable and friendly to colleagues and customers.

Responsibilities

• Coaching colleagues to inspire our business customers.
• Building a strong network with local businesses.
• Leading a highly engaged team.
• Inspiring colleagues to put the customer first.

Skills

Management experience

Coaching skills

Teamwork

Commercial opportunity identification

Approachable and friendly demeanor

Job description

Business Customer Manager

Currys, Old Kent Road – London – Permanent – Full Time

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You’re the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction.

Role overview:

• Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
• Building a strong network with local businesses, developing new relationships and growing existing accounts.
• Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
• Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.

This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve.

What you’ll need:

• Management experience and a hands‑on style.
• Background in either a retail or B2B environment (or both).
• Proven coaching skills and a passion for building team confidence and capability.
• A track record of identifying commercial opportunities to deliver KPIs.
• Confidence working in a team, approachable and friendly to colleagues and customers.

Benefits:

• 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme.
• Performance‑related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.