Business Coordinator

Arena Racing Company Careers; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading events organization is seeking a proactive Business Coordinator at Wolverhampton Racecourse. The role involves managing customer inquiries, bookings, and supporting live events while ensuring excellent customer service. Ideal candidates will exhibit strong administration skills, a creative mindset, and the ability to work well under pressure. The company offers diverse perks and is committed to an inclusive workplace.

Benefits

Annual passes to attend any of our 21 venues

Discounted food & ARC days out

Cycle to work scheme

Study assistant schemes

Holiday allowance increasing with length of service up to 28 days

Company life assurance scheme

Discretionary group annual bonus schemes

Internal development programmes

Qualifications

• Proactive attitude and customer-obsessed mentality.
• Experience managing bookings and handling enquiries.
• Ability to represent the organization professionally.

Responsibilities

• Handle customer enquiries and process bookings.
• Manage day-to-day events at the venue.
• Support social media updates and promotions.
• Provide hands-on support during live events.
• Liaise with clients and customers effectively.
• Maintain a professional demeanor at all times.

Skills

Strong admin and customer service skills

Computer literate (spreadsheets, formulas)

Experience in hospitality, sport, leisure or administration

Calm under pressure

Social media experience

Excellent communication and telephone skills

Creative team player

Tools

Delphi

Job description

About the Role

We are seeking a proactive Business Coordinator to join our team at Wolverhampton Racecourse. Working closely with the Business Manager you’ll play a key role in ensuring the smooth running of events. This is a position covering bookings, customer service, administration and supporting live events.

What is ARC

• We embrace diversity
• We develop our people
• We care for our visitors
• We think about our impact
• We are proud of our sport

Work Perks of being a Business Coordinator

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Study assistant schemes
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Internal development programmes to help you progress

Key Responsibilities

• Handle customer enquiries and process bookings using Delphi.
• Manage day-to-day events.
• Support social media website updates and promotional activity.
• Provide hands‑on support during events.
• Liaise with clients and customers.
• Represent Wolverhampton Racecourse and ARC professionally at all times.

What We’re Looking For

• Strong admin and customer service skills.
• Computer literate (spreadsheets, formulas).
• Experience in hospitality, sport, leisure or administration.
• Someone who’s calm under pressure, strategic in thinking and customer‑obsessed.
• Social media and call‑handling experience.
• Excellent communication and telephone skills.
• A creative team player who’s always looking to add value.

Apply now and be part of something exciting!

At ARC we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive and more resilient company. We welcome people from all backgrounds, ethnicities, cultures and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

If you have a disability that requires reasonable adjustments please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent top‑down effort to be role models on what diversity, inclusion and belonging means in society.