Business Analyst - SaaS, Travel Tech

Applause IT; Ellesmere Port; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A growing SaaS travel tech company in Ellesmere Port is looking for a Business Analyst to drive product innovation. In this hybrid role, you will gather customer requirements, document user stories, and collaborate closely with technical teams. The ideal candidate has a strong technical background in business analysis, preferably within the SaaS or travel sectors. The role offers a competitive salary and a modern work environment with a focus on continuous learning and growth.

Benefits

33 days holiday including bank holidays

Hybrid working and flexible hours

5% matched pension

Internal training academy

Modern offices with onsite gym and bar

Supportive team with a focus on continuous learning

Qualifications

• Experience in SaaS or travel-related sectors preferred.
• Able to thrive in a fast-paced, agile environment.
• Experience conducting stakeholder interviews and workshops.

Responsibilities

• Gather and analyse customer requirements.
• Document user stories and map workflows.
• Collaborate with project managers and architects to build business cases.

Skills

Strong background in business analysis with a technical edge

Analytical mindset

Strong communicator

Problem-solver

Familiarity with Agile methodologies

Job description

About this job

Business Analyst - SaaS, Travel Tech

Hybrid - Ellesmere Port - 1 day a week in office

Permanent | £40,000 - £45,000 + Benefits

Are you a Business Analyst with a solid technical background who would be motivated to make a real impact in a tech-first business?

Applause IT are hiring for a growing SaaS business that's shaping the future of airline and travel software. As part of their project delivery team, you'll be working on products used globally by some of the biggest names in the travel industry.

As a Business Analyst, you'll take ownership of gathering and analysing customer requirements, documenting user stories, mapping workflows, and working closely with technical teams to ensure products are truly fit for purpose. You'll play a key role in driving the roadmap forward, uncovering the real business problems behind customer requests, and delivering value to a fast‑paced, ever‑evolving sector.

What you'll be doing:

• Work closely with product and development teams to define user stories and business requirements
• Conduct stakeholder interviews, workshops, and document analysis
• Model business processes and perform gap analysis
• Collaborate with project managers and architects to build business cases
• Assess test failures to determine business impact and necessary changes

What we're looking for:

• Strong background in business analysis with a technical edge
• Experience in SaaS or travel‑related sectors preferred
• Familiarity with Agile and software delivery methodologies
• Analytical mindset, strong communicator, problem‑solver
• Able to thrive in a fast‑paced, agile environment

What's in it for you:

• 33 days holiday including bank holidays
• Hybrid working and flexible hours
• 5% matched pension
• Internal training academy
• Modern offices with onsite gym and bar
• Supportive team with a big focus on continuous learning

This Business Analyst role offers a unique opportunity to work at the cutting edge of travel innovation. If you're passionate about software, data, and delivering meaningful change, this is the one for you.

Click apply now to be considered.