Business Analyst (Marketing/ Customer)

Burberry; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fashion brand is seeking a Business Analyst to bridge business needs with technical requirements on customer projects. The role involves preparing workshops, documenting user stories, and working closely with teams to develop solutions in a retail environment. Strong communication skills and knowledge of retail processes are essential. This position offers opportunities for self-directed work and project leadership.

Qualifications

• Ability to communicate effectively in both technical and business settings.
• Self-directed and independent worker capable of leading cross-functional projects.
• Experience in business systems analysis and product merchandising.

Responsibilities

• Prepare and facilitate workshops for identifying knowledge gaps.
• Document user stories and requirements with stakeholders.
• Develop test scripts, log issues, and perform user acceptance testing.

Skills

Effective communication

Business systems analysis

Knowledge of Retail processes

Self-motivated and independent

Technical explanation

Tools

JIRA

Confluence

Excel

Job description

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Business Analyst (Marketing/ Customer)

Department: IT

City: London

Location: GB

INTRODUCTION

JOB PURPOSE

We are looking for a Business Analyst to work across multiple Customer projects, bridging the gap between business needs and technical requirements on technology and reporting projects in the portfolio. You will work in partnership with business experts and technology teams to identify & implement solutions to meet the needs of evolving business models.

The Business Analyst will be expected to work across projects within the Customer area.

RESPONSIBILITIES

• Prepare and facilitate workshops by assimilating existing process content, identifying knowledge gaps,setting up the workshop agendas, identifying participants & creating workshop materials.
• Identifying participants/stakeholders and documenting user stories and requirements
• Work at varying levels of detail, ranging from high level discussion at the start of the project, tocapturing detailed requirements and working with the testing teams to scope and document test scripts.
• Communicate requirements to enterprise data and information leads, solution leads and developmentteams working collaboratively to develop solutions.
• Understand and visualise process changes in collaboration with business stakeholders
• Understand and uphold enterprise data and information principles in the development of both systemand reporting solutions.
• Ability to explain technical information to non-technical participants/stakeholders
• Liaise closely with project/programme managers and Solution Architects to govern scope and manageany change requests.
• Writing test scripts, logging issues for dev teams, and triaging issues
• User Acceptance Testing of all solutions and reports working with project/Programme managers toprioritize defect fixes.
• Maintain and help to govern consistent Business Analysis methodology and ways of working acrossyour stream and the wider domain.
• Transfer knowledge to BAU owners at close of projects.

PERSONAL PROFILE

• Must be able to communicate effectively in both technical and business settings.
• Self-motivated, creative, passionate
• Self-directed and independent worker who can also lead through cross-functional and cross-organisationalprojects
• Business systems analysis experience and related Product Merchandising experience
• Knowledge of Retail processes and systems
• Demonstrable experience of using or implementing product development processes using technology andreporting
• Can clearly demonstrate delivering artefacts for each project phase, and link the business value created withthe process and system improvement
• Experience in using JIRA and Confluence
• Basic knowledge of excel

MEASURES OF SUCCESS

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Segment: Business Analyst, Merchandising, Systems Analyst, Technology, Finance, Retail, Marketing