Business Analyst (Change Requests)

DBCharles Recruitment; Henley-on-Thames; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading recruitment agency is seeking a permanent Business Analyst based in Henley-on-Thames. The role involves documenting change requests and working closely with the internal development team to meet customer requirements. Candidates should possess experience in IT businesses and strong communication skills. The position offers a salary range of £40,000 to £48,000 per annum, along with 21 days of holiday plus bank holidays and additional benefits.

Benefits

21 days holiday plus bank holidays

Pension scheme

Healthcare scheme

Qualifications

• Experience as a Business Analyst or similar role.
• Background in an IT business.
• Strong communication skills for technical and non-technical personnel.

Responsibilities

• Document change requests and specifications.
• Work with the development team on customer requirements.
• Provide client training and support.

Skills

Business Analysis

Communication Skills

JIRA

Client Relations

Tools

JIRA

Job description

Based in Henley-on-Thames, DB Charles Recruitment is working with a top business seeking to hire a permanent Business Analyst with strong skills in documenting change requests and specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel.

The business is predominantly established as IT solutions providers; however, the group portfolio involves work in other interesting areas. The business has been established for over 10 years and has seen great growth in turnover.

Key day to day duties for the role will be :

• Documenting change requests/specifications
• Working with the internal development team to ensure customer requirements are met
• Elements of account management
• Solution creation
• Working in JIRA
• Providing client training
• Testing changes

Seeking candidates with the following demonstrable experience :

• Background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating and documenting change requests/specifications
• Background working within an IT business
• Technical support knowledge would be advantageous
• Must have strong experience working with JIRA
• Excellent communication skills, highly presentable and comfortable in a client‑facing role where required
• Ability to communicate effectively with technical and non‑technical personnel
• Commitment to a permanent role office based in Henley-on-Thames

The role is a Monday to Friday position with hours of 8:30am to 5:00pm. The business ideally seeks to pay a salary of £40,000 to £48,000 per annum.

Other aspects to note :

• 21 days holiday + bank holidays
• After each year of service, gaining 1 more day holiday (up to a maximum of 25 days)
• Pension scheme
• Healthcare scheme

If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.