Business Analyst (6 Months FTC)

SUPERDRUG; Croydon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company is looking for an IT Business Analyst to join their Head Office in Croydon. This role involves improving technical systems and business processes, engaging with stakeholders to gather requirements, and documenting workflows. The company offers a competitive salary, hybrid working arrangements, generous holiday benefits, and strong focus on employee development. Ideal for someone passionate about making a real impact in a collaborative environment.

Benefits

33 days holiday, rising to 38

30% discount on own brand products

Company pension matching

Money management app access

Unrivalled Learning and Development programmes

Qualifications

• Strong understanding of business processes and workflows.
• Experience in documenting and analyzing requirements.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Work with IT and business to improve technical systems.
• Document business processes and workflows.
• Conduct interviews with key stakeholders to gather requirements.
• Analyze change requests and their impacts.

Skills

Business analysis

Stakeholder engagement

Requirements gathering

Documentation

Testing support

Job description

Join Superdrug Head Office - Make a Real Difference Every Day!

Location:

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here’s the exciting bit… A day includes:

To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes.

Building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. You will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects.

Key Responsibilities:

Understanding and documenting business processes and workflows and their relationships to current and future software solutions.

Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results.

Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and management.

Analysing the impact of change requests.

Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.

Assisting in the definition of roll out, training and user support plans.

Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.

Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.

Here’s what’s in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

Come and be part of something special!

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