Business Analyst

VIVID Housing; Portsmouth; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading housing provider in Portsmouth is recruiting for a Business Analyst to support an ambitious digital transformation program. The role offers a mix of home and office working, requiring collaboration with project teams to gather business requirements and improve systems. Candidates should have at least 2 years of business analysis experience, strong communication skills, and ideally experience with CRM projects. This permanent position comes with attractive benefits including holiday flexibility and a contributory pension.

Benefits

26 days holiday plus bank holidays

Productivity-related bonus scheme

Generous contributory pension of 6%

Life assurance at 3× annual salary

Private medical insurance

Health care cash plan

Enhanced pay for maternity/paternity leave

Electric car scheme

Coaching and mentoring programmes

Qualifications

• At least 2 years experience as a Business Analyst.
• Demonstrated knowledge of business analysis techniques and processes.
• Experience on a CRM project is a bonus.

Responsibilities

• Gather and document business requirements.
• Define to-be processes and support change delivery.
• Run workshops for process mapping with stakeholders.

Skills

Business analysis techniques

Communication skills

Problem-solving

Teamwork

Customer service orientation

Education

Qualification in business analysis techniques or equivalent experience

Tools

MS Dynamics

Job description

The Vacancy

At VIVID, we're embarking on an ambitious digital transformation programme to enable our new mission and to continue to drive forward with more skill and determination than ever before. We are investing in leading technologies to support our customer engagement strategy, create improved working for our staff, and deploy innovative solutions to improve the way our customers manage their homes. We are at the beginning of this exciting journey, initially focusing on CRM but extending to cover all core business process areas. We are looking to grow our business analysis team to work on this transformation programme alongside our product owners, business sponsors and partners.

We're recruiting for a talented and experienced Business Analyst to join our team. This is a permanent position, working 37 hours a week, with the flexibility of a mix of home and office working - our technical delivery teams are based in our Portsmouth office. Given the nature of the project, the successful candidate will understand the need to be flexible with working in the office where required.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity‑related bonus scheme to enhance your take‑home
• A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
• Life assurance paid at 3× annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in‑house & e‑learning courses and a range of coaching and mentoring programmes

Here's the facts about the role

As a business analyst your role will be to work as part of a project team to gather and document business requirements, to define to‑be processes, support change delivery and act as the link between the business and delivery teams. You'll run workshops to undertake 'as‑is' and 'to‑be' process mapping with process owners, SMEs and other stakeholders, providing guidance, and challenge, recognise, develop and recommend improvements to processes and systems. As a business analyst you'll develop and monitor improvement plans and provide support for reviews whilst always challenging the status quo and existing practices and advocate new approaches and ways of working.

Ideally you'll have at least 2 years experience as a Business Analyst and hold a qualification in business analysis techniques or have equivalent experience. You should have demonstrated knowledge of business analysis techniques and processes. Experience of working on a CRM project and/or having experience of working on an MS Dynamics project would also be a bonus.

Having worked in a project and change environment, you must be able to relate well to other professional disciplines and have excellent communication and negotiation skills. You'll work productively in a team environment and be a good problem solver with a strong customer service orientation.

1st stage interview will take place WC 19 January 2026.

The Company

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long‑term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. Our vision is "More homes, bright futures".

Living VIVID

As a 'people' business, we work hard to create a high‑performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award‑winning initiatives.

We are committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled‑friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email [e-mail]. We'll be happy to help.