Business Analyst

Blue Arrow Ltd; Newton Abbot; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A local authority in Devon is seeking a Business Analyst to support transformation efforts focused on enhancing service delivery and digital innovation. This full-time hybrid role requires strong analytical skills and experience with M365 tools. Ideal candidates will have a relevant degree or equivalent experience, and there are opportunities for professional development. Join a forward-thinking organization committed to meaningful change.

Qualifications

• Degree in business, IT, or related field.
• Strong communication and analytical skills required.
• Experience in stakeholder engagement and process improvement.

Responsibilities

• Lead business process reengineering and service reviews.
• Deploy M365 Power Apps and digital platforms.
• Facilitate workshops and conduct feasibility studies.
• Provide data-driven recommendations for change.
• Mentor colleagues in business analysis and transformation.

Skills

Analytical skills

Organisational skills

Communication skills

Stakeholder engagement

M365 proficiency

Change leadership

IT literacy

Education

Relevant degree or equivalent experience

Business Analysis Diploma

Tools

M365

Power Automate

Power BI

Firmstep/Engage

Job description

Overview

Location: Newton Abbot, Devon • Contract: Temporary until March 2026 • Hours: Full-Time, Monday to Friday • Working Pattern: Hybrid (50% office-based)

A local authority in Newton Abbot is seeking a Business Analyst to support a major transformation programme focused on improving service delivery and driving digital innovation. This career-grade role (Grades 21-24) offers development opportunities based on experience and qualifications.

Responsibilities

• Lead business process reengineering and service reviews
• Deliver phased deployment of M365 Power Apps and digital platforms
• Conduct stakeholder workshops, feasibility studies, and benefits assessments
• Provide data-driven recommendations and support change initiatives
• Mentor colleagues across business analysis and transformation teams

Essential Skills and Experience

• Relevant degree or equivalent experience
• Strong analytical, organisational, and communication skills
• Experience with M365, Power Automate, and stakeholder engagement
• Ability to challenge existing processes and lead change
• Technically literate with high-level IT proficiency
• Willingness to complete a Business Analysis Diploma (BCS/ISEB/Apprenticeship Level 4)

Desirable

• Experience with Firmstep/Engage and Power BI
• Use of industry-standard management tools
• Evidence of benefits realisation from process redesigns

This is a unique opportunity to contribute to meaningful change in a forward-thinking organisation while enjoying the flexibility of hybrid working in a beautiful part of Devon.

Apply now to help shape the future of local services.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.