Business Analyst

Jet2.com Limited; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in the United Kingdom is seeking a Business Analyst to enhance its e-commerce platform and back-office systems. You'll capture and refine user stories, collaborate with delivery teams, and model business processes. The ideal candidate has experience in agile environments, strong stakeholder management skills, and is able to work in fast-paced settings. Join us to redefine travel experiences and create lasting memories for millions!

Benefits

Hybrid working (2 days in office)

Generous Discretionary Profit Share Scheme

Colleague discounts on flights and holiday packages

Qualifications

• Experience as a business analyst in an agile environment.
• Experience collaborating with a development team.
• Personable, proactive, and inquisitive with strong communication skills.

Responsibilities

• Own and refine requirements as clear, testable user stories.
• Collaborate with delivery teams and stakeholders to ensure understanding.
• Model business processes and solutions through visual artefacts.

Skills

Business analysis

Agile methodologies

Stakeholder management

Communication skills

Analytical thinking

Tools

Backlog management tools

Job description

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

As our new Business Analyst, you’ll have a major impact on helping us achieve our goal. You’ll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling Jet2.com and Jet2holidays to stay ahead in the market.

Benefits

• Hybrid working (we’re in the office 2 days per week)
• Generous Discretionary Profit Share Scheme
• Colleague discounts on Jet2.com flights and Jet2holidays packages

What you’ll be doing:

• Own and refine requirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices.
• Collaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope and outcomes, using agile ceremonies such as ‘3-amigos’ and ‘Refinement’ sessions.
• Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions.
• Build and maintain subject matter expertise by developing a deep understanding of our products, systems, and business processes, enabling you to provide informed guidance and support to teams.
• Understand and document any areas of risk, dependencies, or compliance impacts.
• Work hand in hand with across different internal departments to understand the needs of the business and document how our systems are used.

What you’ll have:

• You’ll have experience working as a business analyst, ideally in an agile or scaled environment.
• You’ll have experience working alongside a development team.
• You’ll have familiarity with an array of backlog management tools.
• You’ll be personable, proactive and inquisitive with an analytical mind, strong communication skills, and great stakeholder management skills.
• You’ll have experience in working in a fast-paced environment, managing competing workloads, and prioritising appropriately.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!