Business Analyst

Liberty Specialty Markets; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global insurance provider is seeking a Business Analyst to lead analysis and requirements gathering within the Portfolio Solutions team. The role involves engaging with multiple stakeholders to implement changes and improve processes, particularly in Bordereaux and Delegated Authority areas. Ideal candidates will have a strong background in business analysis and experience in the insurance sector.

Benefits

Career development opportunities

Diversity and inclusion initiatives

Healthy work-life balance

Qualifications

• Experience in Bordereaux and Delegated Authority area.
• Hands-on experience as a Business Analyst.
• Ability to engage senior stakeholders and translate goals.

Responsibilities

• Lead analysis and requirements gathering.
• Support implementation of changes within the team.
• Conduct analysis to understand processes and future states.

Skills

Bordereaux upstream processes

Target Operating Models

Process change implementation

Business analysis methodologies

MS Excel

Lucid Chart / Lucid Spark

Confluence

JIRA

Agile Framework

Tools

MS Excel

Lucid Chart / Lucid Spark

Confluence

JIRA

Job description

Role Title: Business Analyst – Portfolio Solutions

Division: LII Delivery
Department: Strategic Operations
Location: London
Type: Permanent

About the Role

We are seeking a hands‑on Business Analyst with experience in the Bordereaux and Delegated Authority area to lead analysis and requirements gathering, process definition and change activities within the Portfolio Solutions change delivery team. The role will work on a range of projects and engage with stakeholders in multiple regions to deliver the Bordeaux (BDX) Target Operating Model for LSM.

The Business Analyst will work closely with partners in Business Architecture, Business Agility, Technology, Change Management, Support functions (incl. Operations, Claims, Actuarial, MI & Analytics) and directly with regional Business teams, delivering major initiatives, small enhancements and operating model changes which enable the achievement of LII strategic goals.

Additionally, the Business Analyst will support our Change Management partners and Support functions to ensure operational readiness to accept change delivered.

Key Responsibilities

• Support the BDX TOM / Technology, MI & Analytics and Process Change implementation within Insurance market London / Europe.
• Work with business stakeholders at all levels to define and translate the strategic goals into actionable initiatives and requirements.
• As required, input into the Business Architecture framework that aligns product capabilities with organisational objectives.
• Implement pragmatic process change and quick wins, collaborating with relevant internal partners to ensure business readiness to accept change.
• Conduct analysis work to a consistently high standard within a range of business areas, producing output to agreed timescales and standards.
• Support the definition of delivery plans, providing input into end‑to‑end delivery plans to ensure business value is delivered in a timely manner.
• Conduct analysis work to understand current state processes and identify the “To Be” future state operating models through process and technology.
• Support the identification of relationships, dependencies and impacts of change (highlighting options) on multiple systems, products and business processes.
• Contribute to the project as required to develop proposals, requirements or other project documentation.
• Elicit requirements and test / challenge assumptions using a variety of methods including interviews, surveys, Liberty GPT, document analysis, workshops and business process descriptions.
• Support, as required, the definition of testing scenarios and coordination of testing with other business stakeholders, including Support functions, to ensure 'to be' processes are working as expected.
• Always adhere to company policies, procedures and standards.

Skills and Experience

• Experience and understanding of the Bordereaux upstream processes and downstream reporting.
• Experience in defining and implementing Target Operating Models (TOM) and driving pragmatic process improvements.
• Proven experience in process change implementation within the insurance market, ideally across multiple regions including London, Europe, Australia and North America.
• Ability to engage senior stakeholders, translating strategic goals into actionable outcomes.
• Business analysis experience and knowledge of business analysis methodologies.
• Experience defining and documenting epics, user stories, acceptance criteria etc. for complex solutions.
• Experience of Insurance and/or Reinsurance business processes and technology solutions.
• Good knowledge of business functions, business operations, objectives and strategies.
• Good knowledge of MS Excel, Lucid Chart / Lucid Spark, Confluence, JIRA or similar tools to help with requirements gathering and demonstrating concepts.
• Calm and composed under pressure, able to work independently, with a focus on problem‑solving and overcoming barriers.
• Strong analytical, prioritisation and workload management capabilities, with a high degree of proactivity.
• Experience working within both Agile Framework and waterfall environment (potentially able to lead or work as member of Scrum team).

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world‑class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee‑led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.