Business Analyst

Warner Media, LLC.; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading media organization in the City of London is looking for an IT Business Analyst to oversee software solutions throughout their lifecycle. Responsibilities include managing requirements, providing user support, and facilitating software implementations. Candidates should have prior experience in a similar role, strong analytical abilities, and effective communication skills. This position offers a hybrid work model.

Qualifications

• Previous experience in a similar Business Analyst role.
• Deep understanding of software programs.
• Experience in working in an agile environment.
• Strong analytical and problem-solving skills.
• Advanced English required.

Responsibilities

• Manage business and functional requirements for software solutions.
• Deliver support to end users regarding software programs.
• Manage relationships with business organizations and vendors.
• Facilitate implementation and acceptance of new functionalities.
• Provide ongoing support and system enhancements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Presentation skills

Agile working

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your new role…

The IT Business Analyst is responsible for the planning and execution throughout the lifecycle of one or more software solutions within the business domain. This includes creating and prioritizing product and business requirements and working closely with business and technology teams to ensure business stakeholder and end user satisfaction goals are met. You will also create and develop requirements and concepts for product enhancements in support of business and technology needs. This position provides a wide variety of services to our business users including business analysis and quality assurance, in support of strategic and tactical planning of systems features / functionality as well as day to day business operations.

Your role accountabilities…

BUSINESS ANALYSIS/PROJECT MANAGEMENT

• Serve as primary contact to the business for the support and development of software solutions provided by the current vendors.
• Manage business and functional requirements for one or more business solutions related to Ad Sales and Research operations.
• Deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting systems and software for internal customers, such as operations, development, and business units.
• Manage relationships with multiple business organizations, global technology groups and 3rd party software vendors including: facilitating requirement and design workshops, reviewing designs, test plans and test cases; reviewing vendor deliverables and schedules; managing quality or delivery issues with the vendor; coordinating end user testing and sign-off for in-house and vendor deliverables.
• Prioritize enhancement requests with other change requests to improve system reliability and performance and reduce maintenance.
• Ensure compliance with Discovery’s Software Development Lifecycle documentation and mandated compliance requirements for all application changes
• Assist in the design, delivery, and improvement of in-house training programs and related courseware.
• Participate in assessment and feasibility studies of available technologies and recommend solutions
• Work independently under minimal supervision

QUALITY ACCEPTANCE/TRAINING

• Facilitate the implementation and acceptance of new functionalities through detailed planning and rigorous testing.
• Prepare and document requirements, project plans, test plans, and training materials.
• Train business users across multiple departments, improving adoption and understanding of the Salesforce platform.

BUSINESS SUPPORT

• Provide ongoing support and system enhancements to continually meet business needs.
• Deliver support to end users in the organization on how to use the software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting systems and software for internal customers, such as operations, development, and business units
• Handling basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks

Qualifications & experience...

• Previous experience in a similar Business Analyst role.
• Deep understanding of software programs.
• Experience in working in an agile environment across multiple projects.
• Proven ability to design and implement new processes and facilitate user adoption.
• Advanced English.
• Strong analytical and problem-solving skills with proficiency in documenting workflows and project outcomes.
• Strong communication and presentation skills, adept at articulating complex technical concepts to non-technical stakeholders.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in‑office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.